I want to say that I am very unhappy with my experience and with the service I received from Analeah during my visits to Mantes. Her behavior has consistently been unprofessional, rude, and extremely disrespectful. As a paying customer, I find it unacceptable to be treated in such a dismissive and discourteous manner.
This is not a one time incident — it has occurred multiple times, and each time it leaves me more disappointed and uncomfortable with returning. Instead of feeling welcomed and valued as a customer, I have been made to feel disrespected and unwelcome. Her tone, attitude, and lack of basic courtesy are highly unprofessional and reflect poorly on the establishment as a whole.
Unfortunately, because this issue continues to reoccur, it has completely diminished my ability to enjoy the Mantes experience. I should not have to dread encountering the same unprofessional conduct every time I visit. If this matter is not taken seriously, I will have no hesitation in sharing my experiences on Facebook and other public platforms so that others are aware of how customers are being treated.
I hope this issue will be addressed promptly and...
Read moreI usually come here for breakfast burritos and coffee. I also sometimes stop for dinner. Breakfast crew is great, always attentive and friendly. Night crew is hit or miss. Sometimes I stand at the counter for awhile, sometimes ring the bell and there's someone in the back cooking and they look right up and see me there, but don't so much as acknowledge me or tell anyone there's someone at the counter. It may not be "their job" but it would be nice if they'd show at least a hint of initiative and let me know it will be a moment or tell their coworker that there is someone at the counter. I know what it's like working food service, especially when it's busy, and I don't mind waiting, but being ignored doesn't feel good. I've been ordering the chicken fajita salad lately for a healthier option and it has been excellent every time. The chicken has great flavor and there is lettuce, carrots, peppers, cucumbers. I highly recommend it. Overall this place is excellent and I prefer the atmosphere to the...
Read moreI love ordering the Trujillo Burrito, the flavor is really good. Since moving back, Iv noticed the burrito is really small for $10 dollars. I leave hungry everytime I get it and I'm not a big person. When I get the burrito, it's not even a burrito. It's more of a small quesadilla cheese roll like they have at taco bell for $1. I have to go to other restaurants more often because I get a much larger burrito for $10 dollars. You guys should drive around New Mexico and please make your $10 dollar burrito the same size or larger as other $10 dollar places. You would make more money making sure people leave happy. I'm tired of leaving your restaurant hungry from such a small cheese roll. You also get wholesale food supplies, so making the burrito larger wouldn't cost you that much more. I would love to get your burrito daily like I do at other restaurants. I am forced to get it once every 3 weeks because it is so small and I leave hungry and mad each time. I'm sure I'm not the only one that feels...
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