Mama's Greek Cuisine — Restaurant in Tarpon Springs

My husband my son and I showed up and were seated at 6:38pm. We said we had a table of ten coming, they seated us outside the waitress gave us waters and then when everyone else arrived it took the waitress 45 minutes AFTER approaching her at the bar to come give the rest of us drinks.

I Approached her at 7pm and told her I understand she’s busy but if she could bring us some waters that would be great (She never gave me my drink, I asked several times).

Around 7:45 she brought 5 waters. She then wrote down all of our drinks, all of our appetizers and told us she’d bring the drinks right over.

She brought two drinks then disappeared.

Then around 8pm she finally decided to come back to the table, trying to take our orders for entrees, she then said “I’m out of tickets let me go grab some paper I’ll be right back, two seconds”

She came back 25 minutes later at that point we just wanted to leave, after seeing several couples come and go who had already ate.

When we told her we had been waiting for over an hour just for her to get the drinks to us, she screamed “you haven’t been here for an hour” turned around and walked away.

At this point I went inside and told the lady at the front desk what was going on, she did send someone else out to give us our waters, and the “new waitress” was very nice.

Then she disappeared and the original waitress came back and threw our appetizers on the table, walked away without providing us with any silverware or once again taking our drink orders.

We decided we weren’t going to order anything and we wanted to leave, except two of us who wanted to eat still.

As we’re waiting for everyone to finish the appetizers, and their salads and soup a bus boy went to pull a light on a ceiling fan that then fell on a table.

We waited until 9 to get the check that we asked for several times after canceling the new order, then we had the “owner” come over and then argued with us, after we repeated we didn’t want to complain we just wanted to leave at this point. He then tried to argue and fight everyone, which is all on film. Needless to say good luck if you eat here! Highly...

Bad service, worse food.

Our family came to Mama's on mother's day. We had a group of 9 people. A sweet lady on the street was passing out flyers. We decided to try something new and were beyond disappointed. When we first got to the restaurant, a very rude server told us there was no room inside, despite being told by the woman on the street that there was room for us. We had my 87 year old grandma with us and were forced to sit outside. The server (bright pink lipstick, mole above her lip, and angel wing necklace) very rudely told me that there was no room and that the woman on the street had no idea what was happening inside of the restaurant and that she would know.

We were then taken to a table outside. We waited about 15 minutes before a server (short Hispanic woman) came to our table. We placed our food and drink orders at the same time. We waited about another 45 minutes for our food. When the server brought out the food, 8 plates were cold and one was cooked wrong. The meat and all of the sides were ice cold. The server never came back to check on us after dropping off our food. I got up & went inside to get a manager. They explained that they could recook the food, but it would probably take at least half an hour. The manager never came to our table to check on any of us. My plate that was cooked wrong was brought back as the rest of the table ate stone cold food. The food was full of grease and the chicken was undercooked.

The server only came back once besides dropping off checks. Waiting to get our bills paid took almost half an hour. Nobody offered to take anything off the bill. And by the time we had to get up ourselves to go pay our own tab, management didn't even remember...

Seems like a nice little mom and pop shop. The food was ok. Nothing authentic and definitely not fresh. The service was absolutely terrible. The gyro only came in a lamb/beef option. The side sald was sloppily put together. The gyro bread was not heated, and the ingredients were not evenly spread through the sandwich, tomatos were together, and tzatziki sauce was all in one area. The onions still had the paper skin on them. The veggies in the gyro were huge and not cut to bite-size portions. The service was disgraceful, a major disappointment. Our waitress was in a hury every time she came to our table. She didn't even listen when we placed our order. She messed up our order multiple times wv6en though we corrected her. Other waiters seemed more attentive to their tables. The owner and his wife stood around watching but failed to be attentive when customers needed service their servers were not providing. We requested to go boxes and our check. The server brought our boxes, no check. Then greeted and took drink orders, served drinks, and then took food orders for 5 other tables, ignoring every cue we gave to get her attention. We had to request our check from the lady obliviously atanding at the cashier who got extrmely upset we did t continue to wait for our waiter to being us the check. Umm. We already waited 20 mins after we got our boxes and requested our check.. Why is our server not bringing our check? Overall, the portion size was ok, and the food was edible. But eating out is about the entire experience, and the terrible service impacts our choice to never come back. There are many other restaurants on the strip we will use with much more respectful and caring...