Arby's — Restaurant in Taylorsville

After looking at other reviews I want to say this upfront. DO NOT POST under my review we're sorry about this please go to this link so we can get more info. Here's an idea. Read people reviews as that is their review and why they had an issue. It should not be the customers job to review explain their issue then have to click links and do it again. Stop being lazy and get better at customer service.

I decided to visit Arby's today to try the new cheesesteak sandwich. When I walked in I was the only customer in the restaurant. There was an employee pacing outside I want to say on a smoke break, one person making sandwiches, one person on the drive through and one on the fryers. I walked up front and sat there for 5 minutes waiting to be helped or at least greeted. After 5 minutes of not being greeted I decided to leave and take my business elsewhere. While I was waiting I got the joy of hearing the female drive thru employe respond very rudely to the customer asking questions at the drive thru. I am hoping with the way she was saying no loudly and in a very negative/ attitude way that she was saying that to herself before replying to the customer. I also got to hear the lovely female fry cook talk crap about the customers with stuff like she's funny if she thinks she's getting 8.

It shouldn't need to be said but in a job with customer service you need customer service. Also with prices and everything going up people have less money to spend and they are not going to keep going to places with no customer service. Without us you have no job. I won't be going back to this location again. I will take my business to a company that has customer service and doesn't treat or ignore and talk crap about their customers. I get it as I have worked fast food. People can be frustrating but here's an idea make sure you're not overheard when venting.

A customer should never have to announce themselves when you work in to a customer service position. You should be paying attention. I understand people get busy but every few minutes you need to make an effort to check your surroundings.

This stuff always gets to me cause you have to just think of these employees went to a place would they like to be...

I went through the drive thru late tonight right before close and ordered a small shake and fry, they were out of the shakes for the night and the fries needed 2 minutes more in the fryer. And when i got to the window i handed my card and the girl said I was good and didn’t need to pay. I tried to pay a second time when she handed me my fries and again she said I was good. And I triple checked she wouldn’t get in trouble and she said it was fine because I didn’t get the shake and had to wait. I didn’t care about having to wait because i love their fries hot and fresh anyways. And then i got not just the small fry i ordered, not just one large, but TWO LARGE FRIES. And I didn’t have to pay. Anyway, my budget has been really tight and i was starving after working a double shift so this honestly was the nicest thing ever i teared up driving away. I know they didn’t know how much it meant and probably just wanted to appease a possible entitled person to keep from getting bad reviews. I never leave bad reviews and would have been fine paying for my fry. But it was such good customer service and a...

The store on 4700s and 2700w currently has a cup for donations to support a cause, which is awesome I think. On the cup it reads, "donate your change from today's purchase", which I love! As the gentleman handed me the change today 11/6 at 11:10pm, I told him to out it in the cup, I even pointed to the cup. I noticed he put it by the drawer, okay thats fine. I get home and I grab my food, and I notice a dollar. I cannot believe this, but the co worker put dirty money in my food, dollsr bill AND change. Like really? Who would ask someone to do that to their food? I clearly pointed to the cup.. I rarely leave reviews, bad ones at that. But holy cow I can't believe this happened to myself. Maybe some...