Carl’s Jr. — Restaurant in Temecula

The staff here are always friendly, the place is clean, and my order’s always right. But the food quality has dropped—burgers aren’t made fresh anymore. I came during the lunch rush, and the grill wasn’t even turned on. Patties were pulled from a tray, not cooked to order. If they brought back fresh, hot burgers, more people would definitely come in. Edit: I did call and speak to the manager and the guy tried to gaslight me and tell me that my experience was true. That what I saw I didn't see and what I experienced I didn't experience. He tried to make excuses for why there weren't any customers in the place and why the food was cold. Just stop it dude. Let's all live in reality. He said he worked there for 43 years and that's the problem. You have worked there so long you can't see the forest for the trees you just see the bottom line and not how someone like me see...

They seem to think that serving old food is ok. Got 3- 5 dollar boxes for my family and I. One chicken tenders box which all was hot and fresh. One double cheeseburger chicken sandwich box which all was fine but the 3rd box the double cheeseburger which was supposed to have everything in it just like the other but they decided to leave out lettuce and onions and its supposed to have fries and onion rings and it had a half a thing of fries and 4 onion rings. The container was half empty and they tasted like they were ordered earlier in the day. They were not fresh and I asked why I only got a half filled onion rings and they told me the picture shows 4 onion rings. No. The picture shows a small onion rings a small fries and a double cheeseburger with onions cheese...

I had an issue with my Reward points being removed when I updated the new App. I voiced my concern by an email through the customer service link in the Carl's Jr. App.

Somehow I was contacted by the owner of several of the Temecula Carl's Jrs, Carlos by phone. He thought I had some issue at the Temecula Parkway location. I said I did not, but that I had lost all of my Rewards points.

He offered to help as best he could, but also offered for my trouble, 2 complementary sandwiches, which equalled my Reward points that had gone missing.

I am a satisfied customer that Carlos stood behind his company and location. Great customer service ⭐⭐⭐⭐⭐ The Temecula Parkway location will always be our favorite location. Mahalo Carlos and Carl's...