Yard House — Restaurant in Temecula

I hate to give one of my favorite places a bad review. I truly do. There are some good people working there and my review should not be a reflection of the hard working staff as a whole. My review is in regard to one person whom I believe should not be in customer service. I have been coming to Yard House for over 10 years. Always been a great time. Last night we had the absolute worst experience. We sat at the bar and our bar tender was Samantha. From the moment we made contact with her we could tell there was something about us she didn’t like. That was our immediate perception (which is not good), and the treatment that followed made this all the more apparent. We are polite, low key people, not demanding or pretentious in any way, out on a Sunday night for dinner and a cocktail. Here are just a few of the specifics. We ordered drinks. She brought the drinks. My wife spilled some of her martini. We asked for some napkins. The bartender looked at the spill, gave my wife a disgusted glare and then proceeded to hand her a single 4x4 napkin. Really? She didn’t offer to help wipe up the spill. And, that single napkin didn’t cut it. We ended up using our cloth dinner napkin to clean up. Ok, Regroup. A few minutes later she came back and asked if we’d be having dinner or just cocktails. My wife said yes we’re having dinner, and I said oh yes, we’re ready to order. She walked away and 15 minutes went by. We flagged her down and she appeared to be somewhat bothered. I said, I’m not my sure if you misunderstood..we wanted to order dinner. Instead of apologizing, she said, I asked you and you said you already had dinner. I said oh, I think you heard me incorrectly. Again, with that disgusted look on her face she said..what would you like? I said, sorry for the misunderstanding. Again, She just looked at me with disgust and said…what would you like? The evening went on like this up to the very end when we finally were forced to ask another server for the check after I had placed my card in the bar glass for over 10 minutes and she ignored us. She finally came back and placed our bill on the counter and said, with a forced smile.. have a nice evening.. Really? I then asked for a box for my wife’s leftover pizza. There was 3/4 of a pizza on the plate and she came back with a small 4”x 6” black box (we saw her handing another couple a full size pizza box). Pretty pissed off at this point. I stuffed that entire pizza into the small box but couldn’t get the lid closed. My wife said, let’s get the hell out of here. For the first time in my life, I filled out the check and placed a big fat $0 in the gratuity section. I always tip at least 20% or more. Nope. Not for this. This person was definitely angry about something. Please get some therapy, Samantha. Not sure we will ever go back to Yard House. But, we’ve decided that if we do and we see Samantha, we’ll be making a U-turn. Manager, do the business and your...

This review is for the reception lady, not the server or the food. We usually go to Yard house during weekend, today as usual, and we have a corgi, very friendly and playful. Many people played with him outside of Yard House before. But today as the reception lady walked us at the patio towards our seat, our corgi barked at a service dog which it was in front of us, and both of the dogs barked at each other, and as soon as they tried to get closer, both of owners pulled our dog so they can keep a distance. So we continued to walk.

Something unexpected happened, reception lady said to us, "oh we only allow service dog at the patio area, and your dog has aggressive behavior....." I siad, we come here all the time, and we never heard this is service dog only place, and she said, yes, service dogs only because my dog cause problem by barking like just now. I said, no our corgi is very friendly and gentle, he usually don't bark at all, then she said, you never know just like today..... I was very upset with what she said, and my daughter was holding the dog and she continued and said, "oh but I will seat you down, but I will tell my manager and you and your dog might not be able to dine in the patio." I was like why, just because dog bark at each other? Therefore my dog has aggressive behavior issue? That's ridiculous 😒

I was about to leave but my daughter was hungry, so we decided to eat and go, and as soon as we about to sit down, there was another dog sitting adjacent to us, and that dog barked, and the reception lady was like I will let my manager know, and he will come talk to you. I felt so bad about what had happened. I was thinking to get it away and just eat, but my daughter said "mom, that dog is not a service dog either, how come we might have to leave the restaurant?" I then stood up and walked to the reception area and saw that lady and I asked her didn't you said your manager is going to talk to me? And guess what she said, she said "oh, I talked to my manager. He said, as long as your dog don't hurt anyone, you are allow to stay." I was going to throw the F word, but I didn't, and I asked her to call her manager, and I told her manager the whole story, and he was shocked and apologized to me. And he said he will have a talk with her, and he said this is not what Yard House believed in, they welcome all kinds of dogs. And he agree she shouldn't talk like that. This is the first time we experienced something like this, very shocking and hard to believe it. I mean she could've handled it many different way, she didn't feel she was unprofessional. I feel like I have to share my experience with...

This was our 3rd visit here the first two times the food was amazing. The service was wonder and I left happy. This was our 3rd visit we came with a few friends. We placed our order with Zack he was nice and friendly so with that no complaints. Shortly after he took our order he came up to the table with another waiter to tell us that gentleman would be assisting us as Zack was going on his 30 minute lunch. So when the other waiter came and brought all our foods out my broccoli was not just cold on my plate but frozen i even had my husband touchbit to confirm. We pointed it out to the waitervwhere o asked him to hold or touch my broccoli but he chose not to all he did was say sorry i will bring you another one. He lwft then shortly Zack came back to the table i was able to get Zack to pick it up and touch it. He even said "yeah your broccoli is frozen. Let me get the manager" So then the manager Cody came to the table said "what's the problem " i had to re-explain a 3rd time to a third person the issue. Why did not one of the two waiters not explain the issue/ problem before arriving to my table i just dont understand. But.. when he did arrive and was informed of situation all he said was " im sorry about that" let me bring you another one" then walked away. Thats it thats all i get a im sorry that was in no way sincere nor did it really feel like an apology at all. Okay whatever I lost my appetite as it took a while for them to bring me hot broccoli. I asked for To go boxes and informed the waiter we are done and ready to pay and go but please add two caramelized cheesecakes to go for us. Omg that took way to long for them to bring it out and they messed up there and didn't package it to go. They brought them out on plates but again that's not what I asked for. So then why did it take forever for them to package it and bring it out to us again. I was calmy upset. I stopped and asked to speak to Cody who just kept saying I'm sorry..... Cody said his manager Paul will be in tomorrow if i want to complain about him.THATS IT THATS ALL I GET. Worst customer service ever and from the manager at that. I even asked others would they complain if they didn't get the food or service they deserved to receive after spending $131.83 and we still left a tip for the waiter. I thought I was going to ve a long time customer but this really left a bad taste...