Sleep Number — Hotel in Temecula

Bought our bed here in 2020, We spent almost 5k on our bed. We rarely use our head and foot tilt options of the bed but recently we noticed that it wasnt working right and so we called customer service and they sent us to the warranty dep and we were told that our warranty is pro-rated and we have to pay a portion. No one told us the warranty was pro rated when we purchased the bed, and we never would have purchased from here if we knew the company doesnt stand 100% by their product. Even if it is in the fine print, that we signed, we asked the sales people when we purchased about the warranty and they assured us yes, 15 years full frame coverage. The sales people shouldnt have to rely on us not scouring the fine print (unfortunatley most people do not read all of it and I am guilty too) to tell us the honest truth! No amount should have to be paid on a warranty of a 4 year old mattress or frame, that is barely used as anything other than just a bed. Plus being told we have to install the new part ourselves is ridiculous. BE HONEST WITH YOUR CUSTOMERS THAT YOU DO NOT HAVE A FULL FRAME WARRANTY! YOU PRORATE AFTER THE FIRST YEAR! Stand by...

Mary was incredibly helpful! We’re moving into a new home and urgently needed a new mattress. When we walked into the store, we only knew about Sleep Number beds from commercials, so we weren’t sure where to start. Mary greeted us warmly and took the time to explain the different types of mattresses, specifically recommending one that would best suit us as side sleepers needing extra shoulder support. She let us try the different types of mattress, which immediately relieved pressure from my hips and back.

We were quickly sold on the mattress’s comfort and long-term durability. Mary made sure we were fully satisfied with our choice of mattress and pillows. She also suggested we opt for the service to remove our old mattress once the new one arrives! Such a nice perk for a small fee which includes the set up of the bed. She followed up with an email the next day to confirm the delivery details so we could set up our new bed in our new home.

While we won’t need a mattress for a while due to the mattress durability . I highly recommend visiting Mary. She’s both knowledgeable and friendly, and made our shopping...

Terrible decision. Absolutely not worth $5500. Truly a glorified camping air mattress. Wife and I woke up in extreme pain multiple nights in a row and we simply can’t do this anymore. The back support is garbage, so is the sleep assessment they have on the app. Wife was up all night in pain and the app said she had a fantastic night sleep….totally false. It isn’t soft. It isn’t comfy to lay in and watch tv. We are both active people, we aren’t overweight, and we don’t have sleep issues. We enjoyed our Beautyrest mattress immensely for years. We took a chance on sleep number but it isn’t for us. We are headed back...