Zales — Local services in Temecula

Is it normal for them to pry into your personal life? I have never felt more judged and uncomfortable by a sales person until yesterday by the older lady with short hair and glasses and she kept prying even though it was clear I was uncomfortable and trying not to be rude.. are all these kids yours? And his? (Which no but that's not her business and it's something I dont talk about let alone in front of my kids) And you're finally getting married? Even asking if I knew the weight requirements for my kids carseats....? Annnd kept asking things along those lines and usually I wouldn't mind but after so long theres more then just simple asking..then my favorite part was how she showed me a wedding band for $699 while my fiance was applying for the credit line. Asked me if we were having a big wedding and I said no as my mom offered to pay the venue for us however I dont want a wedding and I dont want to spend that kind of money for a one day event.. nor do I want the stress..a personal preference. she then saw the price tag of that ring and then put the ring back and grabbed a ring for $199........ said it was cheaper especially with the kids. I said I wanted to wait for my fiance but when I went back over to him to see what was going on, She brought the ring and was like she likes this one. Which I had to say no I want to keep looking. If that was the ring I wanted then he wouldn't have been applying for a credit line and we would have paid it off then like we did with his ring... way to make your customer feel welcomed and not judged. I ended up texting my fiance to tell him I wanted to leave so he just said he couldn't log into the bank app to get the info they needed so we would come back later plus I had to feed the baby..paid for his ring and left.. Not going back. The other ladies were nice but this lady was too much and followed me around when I tried...

Last year my husband and I wanted to upgrade our rings for our 10 year anniversary so we went in traded in my ring, bought a beautiful Vera Wang ring, well we also bought a band to go with it, they needed to be resized so it was sent out, received it back from the jeweler and it was missing the blue sapphire in the inner part of the ring, I took it back it was fixed and the store manager was amazing, Well fast forward to 2 weeks ago, we went in to to buy another band same Vera Wang band, same thing happened, the blue sapphire was missing again! I didn’t think it could happen again, but it did. I let them know when we made the purchase that it was for our anniversary, well they informed me that it wouldn’t be ready for another week so they can fix their mistake; Not only was the order late on this last ring by a few days, but they were missing a stone. I know it has nothing to do with the people at zales they didn’t forget the stone, but they also didn’t catch the mistake and handed me a ring with a missing stone not once but twice! When I went in after I noticed the stone missing, of course they offered to have it fixed, but it would take a week, in which the whole point of me ordering early was to have it in time for our anniversary. They didn’t offer anything for their mistakes, which would’ve at least took the sour taste out of my mouth. So just a buyer beware, they don’t really...

From the moment I walked into Zales, I was warmly greeted by the team and immediately felt like I was in the right place. The level of professionalism and attentiveness to my jewelry needs was truly unmatched.

Cynthia Sanchez, the store manager, stood out as an exceptional leader — personable, passionate, and genuinely proud of her store and staff. She welcomed us with such warmth and care, and thoughtfully connected me with one of her associates for what felt like a personal shopping experience.

My husband and I were shopping for anniversary bands and necklaces, and not only were our needs met, but the quality of the pieces and the value exceeded our expectations. I was so impressed with the service and selection that we returned again — this time to purchase a stunning 3ct anniversary band that’s currently being sized (not pictured yet!).

Zales has officially become my forever jeweler. Cynthia and team, thank you for making us feel welcomed, loved, and seen. I can’t wait to wear my...