My server was sweet. (Not naming so this person doesn’t get into trouble) However… the time to make all of the sushi was out of this world (at least I thought) I waited 45 minutes for a tuna poke salad (only power greens, raw tuna, and sesame seeds and sauce). Very very disappointed in the ticket times.
After I received my second roll and finished it, server comes by and asked if I had received the rest of my food, (keep in mind I had been in the restaurant and had ordered for close to 45 minutes if not then an hour), I tell him not yet and ask for more water and he says absolutely. Never got my water, a sushi chef had to ask me if I was okay and if I wanted more water. Server goes to check on my food from other side of the bar and grabs my rolls, me KNOWING my food has just been sitting there dying with no food runner. I work in food service and completely understand if the kitchen takes a while. However with servers standing at the POS stations when there is dying food, and cooks possibly taking forever, I honestly do not know if I’ll ever return as I eat out at sushi a lot, and it was my first time here.
Very disappointed how there was clearly a lack of teamwork from the server side at least. I shouldn’t have sushi chefs coming up to me asking me if I’m okay, or if I’ve received my food, and when I say no they are confused as I see them making the food as soon and the tickets get rang in.
I never complained to a manager as I’m not that type of person, however server says I got 20% off for the long wait, but honestly that wasn’t good enough for me as I knew why it took so long. Was told at the very end that they were not going to make my last roll I originally ordered on my first order. Was super disappointed.
What really threw me for a loop was that there was a 2 top that sat next to me and the server comes by and says “I know this place is AYCE, however it won’t be worth it to you guys because we do last call, I’m just being honest as it won’t be worth it to you guys.” I could tell they were pissed by what he said but they kept it cool, and politely said they would go somewhere else. When the server walked away, as they were talking about places to go, they were clearly mad, and I felt for them. I felt as if the server didn’t want to take care of them because they came in an hour before close.
Overall I won’t be back unless friends would like to go here, I’ll just warn them about ticket times and how servers don’t want to serve their guests an hour before close. I have heard numerous guests also complaining to the workers, as well to themselves that they were not happy. Props to the sushi chefs for taking care of me as well as my server but honestly the servers could have worked better as a team. Still tipped 20% as I know they need to...
Read moreIn order to sincerely give 5/5 Stars, one must have to go 3 times for qualatitve judgement. And I've done just that -- all three times, with three different waitresses and sushi chefs, I can say it was a consistently a pleasent experience. Recognizing Mikaela, Elsa, and Hannah. Great people!! They have their own great personalities, and I still walking out smiling and full!
Overall fried sushi rolls -- 4.45/5: Whenever I go for the crunchy Philidelphia rolls or crunchy Alaskan, the breading was consistently crisp and I can still feel the fish etc being fresh in the bite. It is very difficult for me to nitpick any negatives for the rolls. I understand that cream cheese isn't a traditional ingredient to Japanese maki, but considering I'm in the States, I sure do enjoy the cream cheese with my salmon rolls. Especially when it is fried, without effecting the salmon flavor. Overmore, when I was asking Mikaela, the waitress for my first visit, she said the wasabi aioli is a specility on their fried rolls. Indeed it was! It reminded me of my childhood sushi memories, whenever I visit family in Hong Kong. So if an all you can eat place in the States can make the reminder of such memories in Asia, that is something for sure!
Nigiris: this will vary. I would have to deduct almost a star off, because the rice falls apart whenever I try to dip it in soy sauce. Not all of the fishes, but a good amount of times throughout my 3 times being here, the rice breaks. On the contrary, however, given it is an All-you-can-eat, the size and quality of the fish and rice is fabulous. The seared salmon and seared tuna is a paradise. Which the both are at a 4.6/5 stars. Salmon Poke Bowl - 4.32/5 Mackeral - 4/5 Octopus - 4.2/5 Salmon - 4.3/5 Salmon - 4.67/5 White Fish - 4.3/5 Escolar - 4.699/5 Salmon Roe - 4.25/5
You can easily make your money's worth here. So long you are a sushi fan, it cannot let you down. Definitley try the Matcha Cocktail, well coordinated with the matcha tea flavor, with the mix of lemonade. Almost kind of like a...
Read moreIDK, maybe I'm not the target clientele, but I'm the one writing the review so here it is.
Went here with a small group of 2-4 for AYCE a few times but stopped going and eventually started actively saying no to this place. The food and atmosphere and all that were really good, but it just always took so long and was so inconvenient, due mainly to a combo of rules and server scarcity that Akita and Sakura don't have either of.
I'm sure they had their reasons. Maybe they were purposely trying to force us to eat less by making it inconvenient. Maybe there is an authentic culture in Japan of getting tiny amounts and waiting forever for more that they wanted to replicate. Maybe they were taking their time to make sushi with such care and attention to detail it's like how SpongeBob made his 1 crabby patty and beat King Neptune's 1000 and earned a spot in the Pantheon. Maybe it's less lofty and they were just chronically understaffed. I don't know, but in the absence of comprehensible justification any of the times I was there, I didn't dig it. It made the experience a lot less enjoyable.
That's too bad because they might maybe have been the marginally best AYCE sushi in town. Maybe some day when I'm on that side of town (often), not doing anything for the next good few hours (maybe), and don't want to get full for 32 bucks a person pre tax pre tip (uh, probly never) I'll go again with my Asian friend who IIRC really liked the urchin she couldn't get anywhere else, which was one thing that was actually gross. In the meantime, I could (and do) drive to Akita in Scottsdale and drive back and still be a lot quicker, fuller, and happier with food that to me, a non-connoisseur, is essentially equally good non-buffet sushi.
I would be delighted if they would or already have just update (not even abolish, though they should) the rule and have a get-ahold-of-able server. I'm not trying to eat all day and put them in the red, but it is...
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