Starbucks — Restaurant in Tempe

Today took the cake. This is my second time here. I came yesterday on 4/2/2022, and when I walked into the store, I greeted the staff because I was not greeted. After I elevated my voice with a greeting that was loud enough to hear over the music I was ignored, and the person handling the registered continued to have her back turned towards me. I then walked to the trash to throw away a napkin, and tried again with a hello how are you. The person handling the register finally turned around and stated, "how can I help you." I stated to her "I spoke to you, and she said hello." She stated that she did not notice me, and I responded that "I get it I can be a bit unnoticeable," and she stated that it was not the case.

I asked if I could have a Royal English Breakfast Tea with 5 agave, and 3 honeys. The person at the register started to make my drink, and when another customer that did not look like me walked in, she greeted with a hello, and immediately stopped making my drink, and asked another staff member if they could fix my drink so she could take the next order. The service for that customer who did not look like me was exceptional.

The tea takes less than a minute to put hot water in the cup, drop the tea bag in the cup, and the honey, and agave. About 5 minutes went by with the new young lady fixing my drink which did not include the time the cashier took prior to handing it off, and I finally asked is my drink ready. She responded that she was making it now, and almost done. I left that alone because I was already frustrated with the first experience.

I asked the young lady that was working at the register initially if I could speak with her, and she came kindly. I asked her if she knew what unconscious bias was, and she stated that she did not asking me to explain. I informed her that it was when you don't treat people the same based on difference from you, and what you look like or how you act. I stated it is when you unconsciously treat someone that look like you with a different response because you are naturally triggered to see them and acknowledge them based on your common background.

The cashier attempted to explain that she was not being unconsciously bias, and that they were busy at the drive thru which is why she didn't notice me. I then interjected that even though she was busy at the drive thru she was still able to notice the other customer that came in after me and gave her the service I was requesting without error. She then responded that it was her job to handle the register, and that she should not have been making my drink in the first place. I advised that I did not agree that those were great things to tell the customer in response to an experience of bad service.

She became extremely irritated that I was addressing the issue to the point her counterpart who actually finished making my drink came over to acknowledge me, and apologized stating it was the culture at Starbuck to give every person great service. She agreed that she saw the issue herself and agreed that there was room for improvement. I thanked her. We made peace, and here I am back today. Please see the...

Let me say I was greeted with a wonderful welcome, and it felt amazing. As soon as I walked in the person working the register greeted me, and we even exchanged stories about my being here on business. I explained a bit about my profession, which was a delight.

At this Starbucks you have to ask them to open the restroom for you. I had been drinking quite a bit of liquids and working so I had to go. Not to mention that my bladder has been weird here lately so when I have to go, I have to go if you know what I mean.

I went back to the young lady that I had this great conversation with as my order was being taken. She was making drinks at the time, so I figured she was working still. I asked if she could open the bathroom door, and she stated that I would have to ask Daniel because she had to leave now. I then noticed that she did not have her apron on anymore but, more over it would have been 10 seconds to open the door which is about 15 feet away from the register.

Daniel was taking an order at the time, so I waited, and when he was done, I asked him to open the door. As he came to open it, I stated very calmly that some of the staff did not know how to offer service, and he started to walk away. I said Hey can I talk to you for a minute about this, and he told me no I have to go, and just dismissed me. I then asked to speak with the manager and addressed the issue.

This is just sad that this is the service that we receive these days. I don't know if it is classism, racism, bias, unconscious bias, or just ignorance but it needs to change. It can't keep being an excuse to why these behaviors are not reprimanded. I am exhausted of these experiences. It seems to be the culture at Starbucks to disregard people of color as I know this is an issue within the employees of the...

At this bustling Starbucks, patrons of all ages and walks of life gather, from those dressed in rags to those in the finest attire, from students to retirees, all coming to sit, relax, study, and enjoy. While some baristas appear to have a clear understanding of their roles and goals, others seem to be there for their own personal reasons.

In any case, I have two key messages to convey: Please greet your customers with kindness and respect. Starbucks is in the business of providing service, not attitude. **changed by the amazing management keeping up with customers recommendations and suggestions, great staff Take the time to tidy up the chairs and floors, maintaining a clean and welcoming environment for all who visit. noticed a change in attempt to clean up the floor and chairs. 👍 but, train staffs to greet in smiles 😀. It won’t cost them anything except making your customers feel good. ?????? This Starbucks has two bathrooms and today 25th May 2025 an employee closed both up for the past 30 minutes, it was very difficult. The woman at the barista, seemed had no empathy at all to scream at customers that would possibly take 15 more minutes. Coffee is like a diuretics, how come the management schedule or didn’t notice such type of no care to customers need. 🤔 Horrific experience.

Also, no control of people who are not customers at all and too many homeless in drug, smokes come into seat next to you and forced to be a second or third hand...