Jason's Deli — Restaurant in Temple

We placed an online order at 12:50 pm for pickup at 1:08 pm. Because we had recently experienced extended wait times after placing online orders, we chose to arrive at 1:20 pm, expecting our two salads would be ready. It was not until 1:29 pm when we interacted with the host, who stated, “the order just came in, so it will be a few minutes.” It was not until 1:50 pm that we finally received our order.

During the 30 minutes we spent patiently waiting for our order, we witnessed several interactions of concern. Perhaps the most disturbing, were the interactions between the employees. We were wondering whether a manager was present, as it appeared there was little to no leadership, when we heard an employee from the back ask, “Who is the manager today?” Employees were talking to each other in stern voices and we observed one employee making a face behind the other’s back, in response to whatever problems they appeared to be having.

About halfway through our wait, an employee who was not the host, asked us about our order. We stated the name associated with the order and the promised wait time of 1:08 pm. The employee replied saying, “Yea. We have been slaughtered… Do you want to make the salads yourselves?” to which we replied, “Preferably not” (one was a specialty salad and from our understanding this is always made in the back). When we told the employee, the host had confirmed our order at 1:29 pm, they replied with “He took it?” and threw their hands up in the air, not saying another word to us and walking away.

The deli was clearly busy, and we suspect there could have been an issue with the transit of the online order. We were never offered an explanation or acknowledgement for the extended wait time and confusion. Instead, when finally handed the salads at 1:50 pm, we were asked if we would like some desserts. We would have much preferred direct communication about the situation than a sweet treat.

As long-term Jason’s Deli fans, we will question placing another order with this location. While it was easy to see the desperation and frustration on the looks of the employees at work, we are left to wonder what the leadership looks like above all else.

We only hope the unnecessary double charge we received for these long-awaited salads falls off our bank statement. If not, unfortunately we will spend more of our time...

I visited VIP nails in the mall on Saturday afternoon for a spa pedicure (their $19.99 pedicure) and a gel manicure ($30). I went in with a friend and they didn't even try to set us up next to each other. Not the end of the world, but would have been a simple way to earn points in my book. Then I had the most awful pedicure in my life. The woman was very rough and didn't even massage. She didn't listen to instructions and cut my nails too short even when I asked her not to repeatedly. Then she trimmed down the sides of the nail bed when I specifically told her not to. The whole pedicure felt rushed. The only thing I like about my experience was the color (which I picked out). Then I got my gel manicure. Same woman. Didn't massage my hands, didn't put any lotion on, didn't soften my cuticles, NOTHING. I even mentioned it to her and she still didn't. I have several air bubbles in my gel nails and I am beyond less than pleased. And I spend $50 to leave unhappy.

All of this was Saturday midday. Sunday afternoon I got an excruciatingly painful ingrown toenail and infection. I soaked it in warm water, have been using disinfecting ointment, and trying other home remedies. By the evening time I was in so much pain my stomach was turning, I was in tears, I couldn't sleep, and I was limping. Monday morning I went to the salon to ask for a refund. They refused to give me a refund or gift card and said they could fix it for me. After my experience with them on Saturday I was not letting them anywhere near my nails. I called the manager who told me that "It is not our policy to refund unahppy customers". I have never been so unhappy with a pedicure. Something that is supposed to be relaxing was a painful waste of $50 that will probably turn into more money because I need to go to the podiatrist to...

I had salad bar and it is mostly fresh.... Add a kids salad bar option that would be nice

May 2021 UPDATE

Went in for dinner and was VERY dissatisfied. The salad bar (which was my meal) had many things understocked. There was an employee making to go orders off of the salad bar and saw me scraping out the soggy residual lettuce for my salad but didnt bother to get more when he used the last or when he saw me struggling...the bread was empty as well. I was under the impression that I was able to make another trip so I wasn't too upset at that point until I went and asked for another plate and found out the tiny salad I got during to unstocked food was all I was gonna get. And upon telling the employee she didn't seem to care and gave me a couple of corn muffins (still neglecting to restock the bread) ......My kids gobbled down my couple of corn muffins because at this point we'd been here for 20 minutes and they hadn't received their food. Another 11 minutes passed before finally I asked and the food was FINALLY coming. When I asked I was told they were understaffed in the kitchen . I try to be understanding especially now when many places are understaffed BUT when I was at the register and the girl stood staring at me when I told her I'd need a few minutes at that point she could've told me that the wait was 30 minutes for a sandwich (the place was not crowded so it wasn't obvious and front of the house was overstaffed) The people in front standing around could also be stocking some of the empty food that I didn't get to enjoy and left hungry.

Moral of my loong rant is that Jason's deli needs to communicate, prioritize their employees, and perhaps stop taking phone in or online orders if they cannot handle them. I won't be coming back for a long...