Shipley Do-Nuts — Restaurant in Temple

The first time I went maybe 3-4 weeks ago was fine! I went through the drive thru and the gentleman helping me was so kind. I’m not sure of his name but he did have a large tattoo on his neck (which doesn’t matter but like I said I don’t know his name) Super polite and efficient. I went the next week and an older woman with short hair was working the window. She didn’t say hi or how are you or anything she just looked at me. Which is totally fine, but proceeded to repeat my order back incorrectly and when I started to repeat myself she closed the window in my face. She was looking right at me when I was talking so I definitely think she heard me. She opened it back and repeated my order to me which sounded correct and charged my card. I ended up getting charged for an extra donut that I didn’t ask for or receive. No big deal; I thought maybe she just had a bad day. I went this morning to give it another shot and the girl working was younger, sweet but seemed so rushed. She too repeated my order back incorrectly and then when I corrected it she said ok and charged my card, I ended up with a donut in my bag that I didn’t want. Maybe it was a misunderstanding or she misheard me but she was really in such a hurry and it wasn’t very busy. This was at 10:00 am. The food has been okay, not the best shipley’s I’ve been to but definitely...

Not sure why their website says temporarily closed because they have been very much open for years. I've only been to this location 3 times this year. First two times were ok except for when I saw them drop a bag of food on the floor and didn't even at least switch the bag out before giving it to the drive thru customer. But the third time I went, the woman's smile turned to a frown when I declined to tip on my small order. I tipped the first time I went there this year. I come from working in the fast-food industry and not once did I think it was the customer's duty to pay for their services plus tip me. My job payed me to have good customer service and that's what I did. If I didn't like the pay anymore, I found another job. When people get mad over tips, I don't trust that they will handle my food correctly. So that was my last time going to...

Donuts are good, I normally don't have a problem when I come but I was told I needed to call my order in ahead of time because I ordered a dozen and a half assorted, a dozen kolaches. It was 5:30am, I've been coming here for the past 3 years once a month for the same order and never had to call ahead. IDK it's a donut shop, I just kind of figured they would have a couple dozen donuts already made. There is another Shipley donuts closer to where I work, so I have just taken my business there. I work in customer service, and even when telling a customer something they may not want to hear...if you say it politely, it comes across much better-and instead of loosing that customer and their business you could gain a life long fan! I should also add, not all the employees at this location are rude, most...