Buffalo Wild Wings — Restaurant in Tennessee

I'm not usually the type to leave reviews on my restaurant experiences but having had to endure something as bad as what I had, I feel giving 1/5 stars is well deserved.

Upon being seated after a 20 minute wait (the line was long, not anyone's fault) it took a solid HOUR to have our order taken during which nobody came and asked us what we would like to drink. Strike 1!

During the wait, I was able to get a good, long look at the food I wanted to order; a cheeseburger topped with a hearty amount of buffalo sauce covered chicken tenders. After another lengthy wait, our food was finally brought over to the table and Oh how great was my disappointment. My expectations were shattered as my burger was nothing like what was shown in the menu. There were only 2 chicken tenders (actually one long tender cut in half) with a light drizzle of buffalo sauce, not the solid layer of crispy chicken tenders over a big hamburger patty, drenched in spicy orange buffalo wing sauce as shown in the picture. Strike 2!!

For my side, I got "onion rings". They were microwaved rings of slime covered in corndog batter. Striiiiike 3!!! YOU'RE OUT!

As bad as I may have put it, it wasn't completely terrible. My waitress, though inexperienced, was very friendly and provided decent service with a beaming smile. She was also very fast at fetching refills. Additionally, the sauce was pretty good. I would highly recommend getting the southwest sauce with the onion rings; while the rings may not be the best it pairs well with the southwest sauce. Actually, even the chicken wings paired well with the sauce if not moreso than Honey BBQ and their signature Buffalo Wing sauce.

The wait: 1/10 The Food: 1/10 The Service: 7/10 The Southwest Sauce: 10/10 would dip again

TL;DR - Nearly 2 hour wait for food that's nothing like what's shown in the menu. Friendly service that is very fast with getting refills. Southwest sauce...

I hope there isn’t a character limit…

Let me start by saying- my husband and I have both served (my husband AT a BWW), so we get it, it’s not an easy job.

Two small children, my husband and myself.

When we sat down, easily 10 minutes went by before she even approached our table. No kids menus , so I had to look it up online.

We ordered our drinks and appetizer. Our drinks came, she set them down with no straws. No app plates. No napkins or silverware.

When she finally came back to get our order, we asked for straws, she disappeared without getting our order, and didn’t come back for 20 minutes.

As we’re waiting to order, we’re watching her other tables go to the to go counter and get boxes, napkins, etc. another table even went to the bar to get a water refill. My husband gets up and gets the kids straws. She finally comes back to take our order. Still not acknowledging the straw issue.

At this point we all ordered another drink. The kids never even got their refill. My husbands and mine came after we were finished so we just left them we had already been there so long.

Our order comes out. One at a time. It started with one of the kids meals. The second entree came out about 20 minutes later, it was my husbands. Mine came out another 20 minutes later. I got a salad so mine required silverware that I didn’t get, so I sat there and stared at my salad until my husband went back to the counter for another server to bring me a fork. SHE DIDN’T COME CHECK ON US ONCE.

Our second kids entree never even came out.

Mind you, we had a pretty quick ticket, and they weren’t all that busy.

She only came back to ask if we needed anything, long after we had been sitting there waiting for the check.

When she brought the check she waited for us to give her the card.

Long story short, if you get Ivy for a...

Went at 10pm during UFC fight. I understand they were packed. I work food service myself, I wasn’t expecting fast service.

I was given no wait time estimate. Food was served cold and tough. Very tough—so tough that I had to forcefully rip it off my fork. This action caused a chunk of sauce-covered breading to lodge itself directly in my eye, under my eyelid. I happened to get the second hottest sauce available. Obviously I was in extreme pain, had issues finding the bathroom to rinse out my eye.

I spent the rest of my meal blind in my left eye, mortified, and honestly crying (it hurt! a lot!). I didn’t want to waste my food, and didn’t want to take it to go and risk it getting EVEN colder and tougher. I seriously want to emphasize that these boneless wings were tough like jerky. 😭

I want to be clear here: I don’t blame BWW for me getting hot sauce in my eye. I didn’t expect the staff to stop everything and baby me after it happened. But, I’m just saying, this wouldn’t have happened if my food wasn’t served cold and tough. And I wouldn’t have minded one of the two or three staff member noticing the incident or me crying for the rest of the meal to say “Hey, are you good? Need more napkins?”

A very impersonal experience with incredibly mid food. I bet the food would be amazing if it was hot and fresh, but I’ve never been served hot and fresh food from BWW before. I would have rated 5/5 stars if the food was hot, fresh, took 60 more minutes, and I STILL got hot sauce in my eye. I’m really just mad about how tough the chicken was.

Onion rings were...