Arby's — Restaurant in Terrell

Stopped for lunch at this location last week while driving through. Probably the WORST service I have had from an Arby's. We tried to walk in but all doors were locked, so we went to drive thru. They were out of Ham and Turkey, this I get, shortages everywhere. Ordered the brisket meal and asked for side cheese for fries. They stated it comes with it. Asked for no tomato on gyro.

We get our meal and pull to the side to check it and shock no cheese on the side, tomatoes on the gyro, slider was DRY like shoe leather. Then to top it off the brisket sandwich had one single piece of meat. So we then had to stand across from the window and yell to them all the screw ups they had. They said we had to pay for side cheese because we didn't order it....ok. then they told us we had to let them finish the 3 cars in line first. Then they look at the brisket sandwich and say it's fine. One small piece of meat that doesn't even cover 1/4 if a bun is not fine. Finally got all the stuff corrected after a 20 minute wait and arguing with them to just fix it. Thankfully we will never have to deal with this...

This was my first visit to an Arby's in decades. A friend of mine was craving their sandwiches so I offered to pick it up for her. I decided to order as well and set up an account on the app. The app kept kicking me out of my order. I had to use the website instead. As I waited for my order, I noticed that it was over 3 minutes from the time it said it would be ready. I didn't hear anything happening in the kitchen and finally, an employee came up to see if I'd been helped. I said I had an online order I was waiting for. She checked and the order was all ready but left under the heat lamps unattended. The cook came out, held out his arms and said, "Sorry. That was my fault." I might have forgiven that if the food wasn't tough to chew and missing the cheese. I ordered the chicken sliders. I agree with other customers that the portion was small for the price. I guess I should be grateful for the offer of 50% off my first order. My first impression of this location was very disappointing. Don't think...

Love me some Arby's. The did of course I'd typical fast food, but there you find the gyro and Reuben- my two favorites.

At the Terrell location, the for came out quickly. I ordered the Reuben, distorted onion rings for fries and agreed a cherry turnover.

All was great except the turnover. It tasted like it had been made several years ago, was cold, with hardly any icing.

In bringing the substandard on to the attention of the counter help I was meet with a blank stare and no resolution.

Apparently, it's terribly difficult to comprehend solving the problem- such as providing a great turnover with icing.

Instead, this location now will be avoided as I instead choose to do business with those businesses actively engaged in having customers come back again. This is not because the one item was substandard, but instead the apathy experienced which may also be apparently in such items as food safety,...