Whataburger — Restaurant in Terrell

Review of Whataburger in Terrell, Texas - Moore Avenue Location

I recently visited the Whataburger on Moore Avenue in Terrell, Texas, and unfortunately, my experience was far from satisfactory. I ordered an avocado bacon double cheeseburger all the way, with lettuce, tomato, pickle, onion, and no bun. Despite sending the order back three times and even providing the receipt upon request, the avocado and bacon were consistently missing from my order.

As someone who works six days a week and has a husband battling stage four cancer, time spent together is precious. The delays in getting the correct order meant that I didn't even have the opportunity to sit and share a meal with my husband. The staff's lack of communication and the apparent disinterest in rectifying the situation only added to the frustration.

During my visit, a man in a red shirt, presumably the General Manager, approached me without offering any meaningful resolution or apology. Despite leaving a message for the GM regarding my experience, I received no callback, further highlighting the lack of customer care at this establishment.

In contrast, my experience at the other Whataburger location on Highway 148 in Terrell was exceptional. The staff there were friendly and efficient, providing excellent service that stood in stark contrast to the disappointing encounter at the Moore Avenue location.

It's important to remember that dining out is a luxury for many, and the way customers are treated can significantly impact their overall experience. As someone who values kindness and empathy, I was disheartened by the cold and indifferent attitude displayed by the staff at this particular Whataburger.

In conclusion, I will not be returning to the Moore Avenue Whataburger in Terrell and would instead recommend the Highway 148 location for those seeking a more positive...

Went to McDonald's for breakfast come to find out the debit card machine is broken so I didn't have any cash so i went to water burger well.i have been going to water burger all my life never had a problem.soo I went through drive threw and wanted a just a burger and fries So I told her a patty melt and before I was done order the lady with wire hair mid 20s didn't let me finish my order.and then she ask me to pull up to white line so I did but there was no white line so.i moved up anyways and wait another lady comes outs says can you please move up too white line there's is no white line sol I pulled in to a parking space in front of the store and wait then she come out and looks at me like I was supposed to know which white line your talking about .so never less got home and my fries were half old and half new.disgusted. Never...

Love wateraburger but not this location. I sat in the drive thru line for 25min to order. Finally it was my turn I order my food. I get to the window to pay for my food and heavy set lady ask me if I ordered. She asking as if I skipped a line full of people. I tried being nice and polite because that's what I was taught to do. The whole in tire time the last was snatching food and drinks through the window and giving me the stank eye like as if I was in the wrong. The other lady there was wonderful she had move her out the way and do her job for her. Getting my order and taking my payments. Just so you know it was around 10:45 ish so it was the night shift. If you won't bad customer service and time spent here go here it's perfect for people who wants this bad experience. I hope someone actually reads these and do something about...