Bases Burgers — Restaurant in Texas City

BEEN GOIN HERE SINCE I WAS KID.. PLACE WAS GOOD.. AT A POINT IN TIME... BUT THE NEW MANAGEMENT!!!!!! IS BELOW THE STARS I GAVE.. THERE SERVICE IS RUDE AND NO CONCERN FOR THE CUSTOMER... SINCE NEW MANAGEMENT.. ALL I SEE IS MISTAKES AND POOR ATTITUDE... SINCE NEW MANAGEMENT STARTED (NOT THIS POST)... MY ORDERS BE WRONG... SO I ASK POLITELY FOR IT TO BE FIXED (NOT SUPPOSE TO HAVE TO BUT EVERYONE MAKES MISTAKES)... INSTEAD OF JUST CORRECTING THE MEAL.. THEY QUESTION IT.. THEN GIVE YOU ATTITUDE AS IF YOUR THE WHO CAUSED THE PROBLEM... THEN TODAY.. I ASKED FOR BURGER WITH BACON.. AND VEGGIES ON THE SIDE..(SO I CAN DRESS IT WHEN I GET TO MY DESTINATION.. WITHOUT THE WATER FROM THE VEGGIES AND THE GREASE FROM THE PATTY MAKING THE BUN SOGGY).. THE ORDER WAS MADE FRESH BUT VEGGIES ON BURGER... SO I ASKED IF THEY COULD CORRECT THE BURGER.. THEY REMADE THE BURGER BUT WITHOUT BACON THIS TIME.. SO INITIALLY I THOUGHT I WAS CORRECT.. SO I WENT ON TO MY DESTINATION. ON TO SAY IT WAS STILL NOT MADE CORRECT .. SO I CALLED IN.. ASKED POLITELY TO SPEAK WITH MANAGER .. TO INFORM HER OF THE ORDER AND THE MISTAKES AS WELL AS THE FIRST MISTAKES... SO SHE GAVE ME MAJOR ATTITUDE .. NO CONCERN FOR THE MISTAKES or ME AS A CUSTOMER.. I LIVE 20MIN OUT THE WAY.. SHE WANTED ME TO BRING MY FULL ORDER BACK.. OR I COULDN'T GET REFUND OR A CREDITED MEAL.. SO I FELT FORCED TO EAT A MEAL I DIDN'T ORDER AND PAID EXTRA... SO I ALSO FEEL STOLE FROM.... (I NEVER KNEW A PLACE THAT TOOK FOOD BACK FROM A CUSTOMER.. I THOUGHT THAT WAS AGAINST POLICY)...ALSO DONT CREDIT U FOR THE DRIVE AND SERVICE...THIS PLACE NEED REAL WORKERS AND NEW MANAGEMENT... I WOULD NOT.. WOULD NOT .. WOULD NOT.. EAT!!!!!!!!!...

Came in tonight ordered a double play with bacon and a single play with bacon as well as a single corn dog. As I receive my food I start to go through the bag and the man at the window specifically said the corn dog is in the bag. I u sweat and there was a line behind me and he was trying to hurry things along. Anyways that made me comfortable enough to drive away. As I get down the road my child discovers the corn dog was not in the bag so then I had to turn around and go back to the “restaurant”. I tell the person on the speaker and that they forgot my food and they said “I got you”. I then had to wait in the line AGAIN. Now I’m low on drink and fries so I try to get and extra fry to compensate my wait. It seemed like the “manager” get had a problem with throwing alittle more potatoes in a bag because of their own mistake. I ask her, for the extra fries and she rudely says, “uhhh no.” As if I asked for an entire meal. I waited in a line twice for their mistake. Anyways, I get home and the burgers were the worst I’ve ever experienced at bases. The bacon I had paid for wasn’t on there. There was literally a single leaf of lettuce on ONE of the sandwiches and the other had no veggies at all. Both were way over seasoned, it tasted just like waterburger. Bases, y’all dropped the ball tonight big time. From the looks of other people in the line they had...

I was very much looking forward to trying this place but they failed the customer service test. I first asked for the combo but did not want a drink so I didn’t want to be charged for it. Apparently this isn’t possible. Customers need to be able to purchase a burger and fries for less than the combo with drink. Next, I asked for my burger to be cut in half and was again told no. Part of successful customer service is doing what it takes, within reason, to make sure your customer is happy and served properly. Asking for my burger to be cut in half is not unreasonable. You should be happily cutting burgers in half or even quarters if this is requested. Chick-fil-A will do it. That’s why they have the greatest customer service model in the food industry. It’s baffling to me that managers refuse to follow their simple customer service model. Can you imagine? So, if you’re willing to address these issues, I may return and try your food and then make a better recommendation to friends, family...