Texas Pit Stop — Restaurant in Texas City

New to the area for 3 weeks thus far, we've tried 3 bbq restaurants thus far & hands down, the Texas Pit Stop Texas City Mall of the Mainland location wins. In fact, I've had a rib plate & my roommate the chopped beef sandwich 6 times, would have been 8 if they didn't close so early. That's an average of $50 a meal with sides. HOWEVER, it cost a $1 to save them from having to have an employee to answer the phone to take a togo order, by ordering online, then it discretely adds a tip that you really have to watch out for to adjust before checking out. And, when I ordered pickup online via my phone on July 11th, my order was charged a 20% tip, $9.59 on top of the $1 online order fee for me to save them time on the phone, drive to the restaurant, & get out in the heat to pick up an order with no special requests! I may have missed the discrete adding of the tip, but honestly didn't see a choice to change it or opt out on my phone. When I called immediately upon the new total showing what was being charged to my card, the girl that answered the phone at the restaurant said that I would have to contact the online service they used to get the tip taken off, but had no idea of who or what that service was or how to contact them. I would have been happy if the restuarant had given me a gift card for the tip amount for future use, but no such offer; in fact, the girl on the phone was totally unconcerned. So, now I will have to get my bank involved & will never provide them with the convienence of an online order again. The unresolved issue is why I took 3 stars off of what would have been a 5 star rating, to hopefully save others from the same...

My husband and I popped in one day at lunch. Between 12 & 1pm and we were the only two people in the restaurant... for the duration of our 30 - 45 min stay. This place was clean, nicely decorated in western style. The lady who took our order was fine. We ordered and were shocked of the prices. $45 for two sandwiches, side of okra, side of small fries, and two small drinks. But, wanting to support local restaurants we paid and sat. The chairs are metal and too small for anyone's hind end. We both ordered The Casper. My hubby ordered fries and I got the okra. When the lady brought us our food, it looked delicious. Served on a very small metal tray, it smelled wonderful. This is the worst sandwich to try and eat on a very small metal tray. It was a mess!!! The mac and cheese oozed out in every direction and there wasn't anywhere for it to go except on the table! 🙄 It gave us a chance to look through the sandwich to notice the brisket wasn't hot, wasn't warm, it was room temperature. The buns were straight out of the package & hard. Not heated or buttered (or maybe toasted) as seen on their website. We were just glad we didn't get sick and we won't be back. We watched many people walk by and no one else came in. They all walked to other establishments. That's not good for any restaurant. Two patrons in a hour won't pay the...

My son and I chose this place because it was close to our hotel. We decided to go in and ask for a menu to see if it was something we wanted or not. The 1st lady we talked to was very helpful but simultaneously I there was a slightly older woman who was abrasive and short in her interactions with customers. She wasn’t the worst person in the world but it was very noticeable. We boughtt 2 4 meat platters that each came with 2 sides. My son got the ribs, turkey, chicken and brisket w/ green beans and Mac & cheese. He did not enjoy the green beans as they were vinegary, but love the assortment of meat. I had the ribs, brisket, chicken and sausage. The chicken and ribs were delicious. The briskets was middle of the road and the sausage was the same. I got the “Cajun “ potato salad which was hardly Cajun just a lot of mustard and the fried okra was delicious! I would go back but only as a last option. I even asked the unfriendly woman for another small bbq sauce and she replied “usually it’s an extra charge but I’ll see if there’s still some out.” I mean we were there only ones there and it was about to close… not a good way to make and keep customers. Very clean place and roomy with at least one tv on. I guess it just depends on how you value...