Dairy Queen — Restaurant in Texas

Today I was reminded of why I never visit DQ anymore. Drive thru experience always begins with a energetic or happy person talking through the little box but that wasn’t the case today or really any time I’ve been through this drive thru. Then get to the window, I had to remind the person with whom I ordered from what I needed to complete my order. Now the food. Half way home I realize that my strawberry shake is flooding my cup holder with strawberry milk. I have to pull over, reseal the lid, grab the 2 napkins I was provided and begin soaking up the mess that was presumably from over filling the cup and placing the lid on top. Get home, bring everything inside, go back to clean my cup holders because sugar will ruin the inside of a car quick. Get back inside to find 3 steak fingers not 6, mushy cold fries(not from my 5 min cleaning) and only 1/2 of a cup of gravy when I ordered 2. Normally when I’ve visited this location in the past it’s with my daughter to get a blizzard but of the last 10 times in the last 2 years I’d say 8 of them they were out of ice cream. This trip was a reminder that nobody from this store including the manager and owner really care about their customers. And it was evident from the line around the corner waiting for Panda Express and zero line at DQ during peak lunch hours. Even the Burger King had a long line. Please DQ, get better staff and work on building customer relations because I...

I tried to place an order over the phone and the manager wouldn’t allow me to. I asked for an explanation, because I never’d had this problem before and I always call it in because I’m usually in my semi. The lady hung the phone up in my face after I asked for GM information. The team in photo initiated it all. Once i arrived to the restaurant The manager wouldn’t come to the window and talk as I tried to place an order at the drive through window the same guy (Zach) told me I needed it to be in a car. I explained that I was in a 18-wheeler and that’s was the reason I tried placing an order over the phone. His next excuse was they had no food, but a took an order from a car at the speaker behind me. I asked for the GM info they lied to me. I asked for the on shift members name he claimed their names was Jeniffer and Zach. He also said the manager couldn’t come speak with me because she was gone for the night, after relating countless messages for her. However I could hear speaking in the background loud and clear. After I told him I could hear her he no longer came to the window he sent another employee. This was the first time I witnessed poor service as it was this...

Todayworst service ever we showed up Sunday I guess about 1:56pm and some elderly lady and daughter couldn't get in I guess the manager said let's lock the door it's too busy in the drive through and in the restraint black girl died reddish curly hair then they took order in front of us and walked off , the lady was like is that my receipt she was ignored totaly and went to sit down and wait for food boy did they wait . Next man same crap no customer service at all .. then the girl ask do you want something and I said yes she said did you order i said no then she said next in line I said I am next ordered 3 ice creams took 20 minutes or more ... Kurt was the rudest as well just looked at us and walked off all the tables were nasty each customer had to clean their table .. what a joke and the cook with her ipod earpod in her ear was rude as crap .. poor owner watching his franchise money go down the drain 2 months ago was Kinda smokey inside vents in kitchen weren't working guy said poor cooks but ice cream were great, another recent visit kid at register had no skills didn't talk at all not 1 word and ice cream cups only filled on 1/2 of the side other half...