Domino's Pizza — Restaurant in Texas

This Domino’s location used to be really good consistently. The past 2 times have been horrible. The first of these 2 times, my pizza I ordered for delivery, was never delivered. After more than an hour went by, I contacted the store and spoke with a female who was extremely rude. She told me that I had not checked “For Delivery” so it was waiting at the store and I could come pick it up. I informed her that not only had I checked “for delivery”, the email that was sent to me confirming my order and delivery status, also showed “for delivery”. She became extremely rude, and I asked to speak to the manager however she informed me that she WAS the manager. She made no apology, no offer to make it correct, so I told her to refund my credit card immediately and I would be calling in to report her to Corporate. if this is the way Domino’s allows a manager talks to people, she needs to be better trained. I was informed I would receive a refund which I did. Tonight I decided to try one more time and again, ordered online. My order was for a 12” THIN & CRISPY CRUST pizza. Again I received a confirmation email with my order number and expected delivery time. As I watched the Domino’s tracker that shows the status of the order, I clearly could see it was being prepared, then went into quality check. After a few minutes, it showed “Out for Delivery”. But then, it all of a sudden showed it went back in to “quality check”, and continued to remain there for another 15 minutes. I was about to contact the store, when the driver pulled up. He apologized for the delay. I brought the pizza inside and when I open the box the whole bottom of the pizza was stuck to the cardboard causing me to have to pull off a section just to get the pizza off. What was supposed to be “THIN AND CRISPY CRUST” was completely cold and soggy, and stuck terribly to the cardboard box. Once pried off of cardboard, pizza was soggy, limp, cold and greasy. I will no longer give this location my business. Nor should...

Normally, I have good service at this location. One of the pizzas I ordered for pick-up was incorrect. But hey, pizza is pizza, right? There were no toppings, just cheese. I'm going to keep the pizza, but just wanted to call to let them know it was wrong. Well, the girl who answered the phone told me that she did not know how that happened. No apology, just said I didn't make the pizza so she did not know how it happened. I was shocked. I expected at least some sort of can I give you a store credit or something. I finally asked what is the protocol when this happens and she said I can make you another pizza. Ok, well that is something, but I had to ask before she even offered that. I do not want to drive back up there to pick up the pizza that I ordered.

I decided to call back to speak to a manager (even thought she was probably the manager). I got a driver and he was much more accommodating. Apologized, and offered to make me another pizza. I asked if I could get a store credit instead. He did...

HORRIBLE!!!! the supposed "manager" has no manager skills at all! The driver forgot our 2 litter coke.... I called the store, and didn't receive any solution. The manager said we were out of their zone to be sending back their driver to deliver the missing item I paid for. However, in the website, I put my address and zip code and their OWN website took to me to this store. I did not choose it. The manager then said that for me to get my money back on the coke, he needs to have his driver come back and pick up ALL the order for me to get refunded. Oh but I'm on your zone for that? The manager was rude and hung up...... do not recommend this Dominos....