Firehouse Subs Fulshear consistently delivers tasty, fresh sandwiches that stand out among chain sub shops. Favorites like the steak and cheese, club, and Turkey Bacon Ranch™ receive high marks for flavor and freshness. Customers describe the subs as “exceptional,” “delicious,” and “yummy and fresh”—with particular praise for the steak and cheese and club options. The Pepperoni Pizza Meatball Sub is also a hit with younger guests. However, there are occasional complaints about the sandwiches having more bread than filling and not always matching expectations in terms of build quality. Service The staff at this location are generally described as friendly and helpful, contributing to a welcoming atmosphere. Customer service is often fast and efficient, especially when ordering delivery, with orders arriving quickly and still warm. However, some dine-in guests have noted that order fulfillment can be slow, which may be exacerbated by the restaurant sometimes being short-staffed. Cleanliness and Atmosphere The restaurant is regularly praised for being clean and well-maintained. The friendly staff and tidy environment make for a pleasant dine-in experience. Convenience and Accessibility One notable drawback is that road construction near the location can make access inconvenient at times. Additionally, some customers have found the prices to be on the higher side compared to other sub shops, though this is a common sentiment for the Firehouse Subs brand in general. Delivery and Catering Delivery through services like Uber Eats and DoorDash is reliable, with orders typically arriving promptly and in good condition. Catering options are also available for larger groups or...
Read moreThe restaurant is always dirty. Plus today I was there and saw the owner there.. Very rude to workers and talking about workers in front of customers! Not to mention I saw the delivery van they use to deliver orders and catering. It was GROSS!!! And the owner was in it!! They had filled boxes with a huge order just spread out throughout the dining area taking up most tables. No concern. But the kicker is how disgusting the inside of the delivery van was!! I took a video of it and am sharing it! I will never return there or to any other firehouse subs. I will be calling whoever I...
Read moreI am a fan of Firehouse, however, I was given two sandwichs that were made wrong and were horrible. I contacted Firehouse and was told that they could not give me a refund since the Firehouse is locally owned but they would pass it along to the owner. I never heard back from the owner even though I contacted them a second time. The refund or credit I was requesting was for $10. Now keep in mind, my wife and I were customers on a weekly basis. NO MORE. As the adage goes, fool me once shame on you, fool me twice shame on me. All over...
Read more