LA Fitness — Local services in Katy

Came for a hopeful great workout session, but left 10 minutes later, cancelling my membership. Only at LA Fitness Katy – Cinco Ranch!

My wife and I had (until few hours ago) a family plan since June 2024. We have a son that is in College and lives in another state, so we decided to add a Guest privilege to our plan and pay an additional $20/month, even if he would use a couple of times in the summer. As they assign the guest to one of us in the system, his guest privilege was linked to my wife’s name.

However, when he is in the Summer or other holidays and would go with him the front deck would quickly check that the guest was exactly the same and that I was also a member and would let him in. Then we got to today: my son and I were excited to get back to gym as he came home for the Summer, but for my surprise and totally differently from the other visits the attendant say we did not have any guest privileges in our account. I reminded them we pay that additional monthly fee and that my son went there multiple times with me (not with my wife) without any issues. Even so, they were insensitive and then we asked them to check my wife’s account, and they finally found the guest privilege, but that my son would still not come in, as he was linked to my wife’s name.

I’ve reinforced that the guest was the same person and that I was also a member in the family plan. Then the manager came in and the hopes increased: I was wrong. After explaining all of that again, the manager suggested I transfer the guest privilege from my wife’s account to mine (despite both of us being in the same family plan) and that the guest fees would be transferred from my wife's account to mine and I immediately agreed.

However, to do the change, they required me to pay $27.50 for an upgrade and the manager could not waive that. At this point, with such ridiculous situation I’ve tried a last time to explain: my wife and I were in the same family plan, my son was the paid guest on the account and that I was not bringing a new guest and that he entered the gym with me multiple times before and if he could get in with me since I would not agree to pay an upgrade fee that was totally unfair and unnecessary.

Eventually, tired and perplex with such non-sense situation and total lack of flexibility of the manager I ended up cancelling the membership right there. It is really unfortunate to see how LA Fitness can treat a customer that it is with them for more than a year and have so unprepared management, zero consideration with customers as well as the lack of consistency on how they handle their family plans.

What a disappointment, LA Fitness! You could do differently and...

FIND ANOTHER GYM!!!! Edwin is the worst gym manager I’ve encountered. Terrible management! My sister signed up about a month prior and wanted to bring me as a guest but couldn’t with the type of account she had. So she either had to upgrade or add on a family member that wouldn’t have to pay an extra sign-up fee. The manager, Edwin C., who creates the accounts and deals with finances HIGHLY recommended that she add me on as a family member to help save costs. We sat down, he added me into the system super quick and done. NOW, two months later, a 50$ charge was sent to my sister for my account as the annual fee. This was NEVER communicated to me as an added family member account NOR did I sign any kind of paperwork acknowledging that I understood the terms and conditions.

We went in today to try to talk to him and get refunded for this amount and he was EXTREMELY rude. Like probably the worst management I’ve ever seen or dealt with. He was not apologetic at all and said it was my sisters responsibility to tell me what was all in the contract even though she signed up A MONTH BEFORE ME. Also, he claimed “this is why I don’t like family accounts because people forget” when 1. He encouraged us to do the family account and set it up for us and 2. I never signed anything or was told by him that I would be coughing up an additional 50 dollars two months later. Completely unfair to expect customers under a family plan to just know these things. It is not our job to inform one another, it is his job and he should have told me all that I would be paying when he talked us into that account. On top of that, he was completely unprofessional with how he spoke and handled the matter and was disgustingly rude. He basically said “screw you, it was your fault that I didn’t tell you or make you sign off on these terms and conditions. Good luck calling corporate.” Absolutely absurd!!! Edwin took advantage of us and I am extremely disappointed in the lack of professionalism and as a manager dealing with customers. We pay the gym so you get paid buddy so you should probably take better care of your customers and accept responsibility when something was your fault.

On top of it all, he was not wearing a mask the whole time.

Go somewhere where management actually cares and wants to help you when there was fault on their behalf. Edwin will just take...

This location is a joke. I signed up a year ago for a regular membership, HIIT class and personal training, I couldn’t attend all my personal training classes but they keep saying that if I have an active membership with them I could just save the sessions for any other time. I lost my job and when I signed up they explained that if I could not pay for the personal training session I could freeze them for 3 to 6 months, I tried that and the first time I went to talk to someone they said I had to do it before my billing date, second time I went to freeze it they told me they don’t offer that option anymore. I ended up paying the WHOLE year of personal training sessions just to don’t waste my money. I went today AGAIN to talk to Matt (who is in charge of the personal training department) to ask him if I needed to cancel the personal training sessions just in case it renew itself (like the membership), and he just freaked out, he barely let me talk and explain myself, he started to yelled at my like crazy telling me he was trying to help me and that I needed an extension and I will only pay $40 a month, which I said like 5 times that I don’t want to pay even if that means I have to lose the sessions that I paid already. I don’t know what is wrong with this guy, but I’m sure they need to hire professional people who can handle customer asking a SIMPLE question, literally everybody inside the gym was looking at him yelling at a 2 girls, I’m done with this people. Don’t even go to this location anymore if I keep...