Golden Chick — Restaurant in Texas

We order the same thing once a week like almost 30$ worth of food.. A Jr mixer with double mashed potatoes and an extra family side of okra at the minimum. They always substitute the wings for a leg because we are loyal customers .. but today the quite obvious NEW manager "DANIEL" was very rude and refused to do that even when I mentioned we order the same thing every week. I get home after arguing with him, and not even being offered a small price to pay for the substation of ONE chicken leg instead of wings . And he had went ahead and gave me the two legs instead of wings like I had originally asked for very nicely . I did not get upset until the manager spoke to me with no respect what so ever . He told me I could just take it up with corporate , which we will be doing. So then we get home and the chicken we received was old and nasty looking not fresh at all..and they gave us the smallest, oldest, nastiest looking chicken breast they had... all the chicken we received looked old like it had just been sitting there for A WHILE . Even more of a reason as to why I don't understand what the big problem was, with asking them to substitute ONE piece of chicken .. a chicken LEG at that .I could understand if I asked them to substitute the wings for a breast . But a $0.30 cent chicken leg ? Really ? What happened to the customer is always right? I hope to see new chicken places opening in Princeton SOON, so we can permanently take or business else where, where they will actually appreciate our business and we will be treated with the respect ,a loyal paying customer deserves . They go thru managers left and right at this location apparently. It's never the same manager. Not a customer friendly location ! Way to go Golden Chick with your customer oriented manager Daniel... he will go...

Stopped by today because we saw this location on our way home because we were going to our usual spot but since we saw this location we said we would stop there. Terrible terrible terrible!! They got our order wrong and when I called the person who said she was a manager explained we had to drive back to Princeton and return this chicken and get the correct one. She said she would be able to refund the money but she put me on hold for 20 minutes and then hung up the phone. I called back no answer I called again no answer. By then I'm like they are looking at my number and not picking up so I had my husband to call and guess what? They picked up. WOW. A guy answered and I explained it to him and he was clueless and I asked where is the other lady who said she was a manager? He said she left. Whatttt??? What a total mess, no customer satisfaction or anything. The guy said he was waiting on the manager. He put me on hold and finally he came back to the phone and said we would need to bring the food back to get a refund. I wasn't trying to get free food or drive from Melissa back to Princeton. In stead I will write a review. Never going to that location again we will drive to the McKinney location at least they know how to take care of their customers. Someone needs to retrain that lady and make sure everyone knows customer service is how you keep a good customer. Also make sure your boxes on the outside can be readable. Repeat the order back. We will be more aware to check before leaving any drive...

I spent over $50 on my kids’ dinner tonight 04/30/2021. I was indecisive about ordering raspberry lemonade as $9 seemed pretty steep for a drink I haven’t tried before. I asked the team leader if I could sample it in a water cup or small container but he said no. I could have spent almost another $10 at his store and left a happy customer, not the end of the world but for a restaurant that has been struggling for a long time with different issues and that needs to gain the customers’ trust back, might not have been the smartest decision. He turned around and refilled his 32oz soft drink, took a sip from his cup that had no lid as he walked through the kitchen once he was finished packing my order. Go figure for someone that was so concerned about food and/or paper cost and now is also in violation of health codes. Now the most important things, he served me 2 burnt-bottom-of-the- pan family size mac and cheese and the second employee that bagged the dinner rolls smushed them all with the tongs, he threw them in the bag as if they were for the pigs. It was very sad for me to have to serve that type of dinner to my babies. The city is growing rapidly and the clientele that might had been ok with that poor quality in the past is long gone. Shame on Golden Chick of...