IHOP — Restaurant in Texas

I really hate to post bad reviews but in this case I believe it’s very necessary! My daughter and I went to this IHOP location on yesterday morning and although I realized that it was the 4th of July, upon walking in the door I looked to my right and the place was so filthy most of the tables were filled with dirty plates and the floors were nasty with spilled juices as well as the seats! While my daughter waited to get us a seat I went to the restroom. Where I was even more shocked! I went into the last stall and began squatting down to urinate I felt something cold and slimy dripping down my back. I looked up, then wiped it off. I looked at it and it was nasty, dirty unclean molded water, coming from the ceiling vent above the toilet! So I washed up and I got out of there headed to alert the manager. However to my surprise I saw my daughter still standing waiting to be seated as I then directed my sight on her, so I headed towards her. Only to learn that an older waitress named Dona of (white decent) told my daughter to go find a table and wait for her. In that moment my daughter noticed that instead of the waitress cleaning the tables so we can sit down the waitress went to get another couple who walked in after us and she sat them down at a clean table. Yet she never returned to seat my daughter even when I returned from the restroom, as I stated earlier all of this was going on while I was fight the nasty dripping slimy water on my back from the ceiling vent in the restroom! Finally another waitress offered to help us she noticed the other lady never returned that’s when I called for the manager and explained everything to her, including the nasty restroom which she said she was aware of, yet there are NO signs to warm the customers about it! As for as all those nasty tables and messy floors she tried to explain that there was a rush, however we were there for over a hour there was not very many folks there and the tables were still nasty! My daughter told her about the seemingly racist waitress and while we began to speak on that topic the lady ran over to try and ask if we are ready to order all of 20 minutes had passed before she even returned back to us. It was because she saw us telling the manager what she did wrong! I will say that the cook is on point the best food ever! Next time I’ll order to go…

That place needs help, with deep cleaning! The restroom ceiling over the stall need to be fixed before someone files a law suit, the tables and chairs are very unclean dirty and filled with nasty dishes with food everywhere spilled drinks on the floorers and-in the cracks of the seats in the seating areas… A cleaning company pneeds to...

Let's be as honest as possible.... gone are the days of quality customer service. And I am going to be as blunt as possible, as this is hands down the worst review I have ever had the displeasure in writing. And I have worked for years in customer service industries and understand that not every day is going to be a perfect day..... but taking pride in what you do, no matter what you do, is paramount above all else.

IHOP used to be a pillar of quality breakfast items at affordable prices. Today, that is just not the case.

First and foremost, upon arrival, there was no hostess to great any customers at the hostess stand. We waited there for more than 10 minutes, while several employees walked by, looked straight at us, and continued walking. Finally, after 10± minutes, the manager slowly sauntered her way to the front to seat us, as if it were some great inconvenience to her. While walking to our table, it was clear that the entire staff of this location had lost all drive and pride in their work, as the floors were littered with food bits, straws, and other trash, the ceiling was awfully neglected for years, covered in water stains from leaking roofing, and the tables felt as if they were wiped with day old mop water. I have seen funeral processions move faster and with more conviction. And, to say the booths were uncomfortable is the greatest understatement of this century. Honestly, completely gutting this building and starting from scratch is the only option.... just a sad state of affairs.

Once seated,, the waitstaff seemed as though it was there first day at preschool and looked like deer in headlights.. honestly I've seen more smiles on kids faces going to the dentist for cavities... ordering food and drinks took an additional 20 minutes or more. No drive, no smiles, no enthusiasm, no energy. Just a hord of depressed zombies pining for their next paycheck.

While the food was served hot and fairly quickly, the presentations on the plates were a hot mess. Not only unpleasant to the eyes, the quality and flavors were lack luster to say the very least. It sadly is a sign that the kitchen staff has utterly given up on cooking and would rather be anywhere but kitchen.

If it were my own personal restaurant, I would fire the entire staff from the busboy to the manager and everyone in between, close and lock the doors, and find a new line of business interests.

This is the saddest review I have ever given, and it pains me to see customer service becoming a thing...

Greetings. Fellow Cypressians, hearken my tale of sorrow. My name is Edward Bernays. I have been so fortunate to have attended the enjoyable service of the ihop establishment. However, as I was enjoying my weekly sentimental ritual of partaking in the delectables offered by the ever so helpful Ihop employees, my grandfather pointed over yonder, and we saw, we saw a woman taking snapshot on her cellular device. She was producing quite a ruckus about an unidentified black object in her child's omelet. She raved on and on and on about how she had past experience in the service industry while discarding a dune of sani wipes that she supposedly used to clean the dust caked table. She was furiously tapping on her device. She feverishly spouted words of discontent, while unbeknownst to her, her child was now consuming the unidentified black object. We thought nothing of the sort. My grandfather and I continued to relish in the companionship we so often shared at this wondrous establishment. We left satisfied. However, this tale is one of sorrow. Next weekend, my dearest grandfather and I returned to the establishment. We were met by a ghastly sight! The IHOP, holder of delectable consumables, had been shut down! My grandfather crumpled to his knees at the sight. He threw his arms to the heavens and hollered (and I quote). "NOOOOOOO!!!" with his final breath. His poor soul couldn't comprehend the thought of our beloved weekend spot being shut down! Whilst my grandfather was seizing on the floor, I read the reason for the horrid closing. The Department of Health had shut it down. I fumed! What rapscallion was at fault for this?! My eyes gazed to the end of the paper. The soulless beast who led this harmonious establishment to its untimely demise was... Amanda Martinez! She had created a lengthy complaint for her discontent. Apparently, she had elevated her awareness warnings to a broader audience until what she called accountability was taken. Now every time I hearken in on a conversation about pancakes, waffles, grandfathers, the letters I, H, O, and P, or syrup, I recall my grandfather's face, his look of intense agony carved into my brain. I say, one final time, Amanda Martinez, I hope you feel happy, for now you have dragged me under the grounds of sanity, deep, deep down to where only your misery and fury live, feeding off of rusty salt shakers and fruit flies. Amanda... on behalf of myself, my grandfather, and the Distinguished International House of Pancakes, I...