Smashburger — Restaurant in Texas

Oh man...words cannot express what happened to me after eating these. The Smash burger "Cleanse". If you are someone that can tolerate these burgers, enjoy. If you are like the dozens of people that tried , RUN!

First of all, for taste I would rate these a 5. good variety...I was a happy camper.

BUT (or should I say BUTT), not long after eating this hellacious burger all hell broke loose. I had a gastrointestinal experience like nothing I've ever imagined. Cramps, sweating, bloating beyond my worst nightmare. I've had food poisoning from some bad shellfish and that was almost like a skip in the park compared to what was going on inside me.

Then came the, uh, flatulence. Heavens to Murgatroyd, the sounds, like trumpets calling the demons back to Hell...the stench, like 1,000 rotten corpses vomited. I couldn't stand to stay in one room for fear of succumbing to my own odors.

But wait; there's more. What came out of me felt like someone tried to funnel Niagara Falls through a coffee straw. I swear my sphincters were screaming. It felt like my delicate starfish was a gaping maw projectile vomiting a torrential flood of toxic waste. 100% liquid. Flammable liquid. NAPALM. It was actually a bit humorous (for a nanosecond)as it was just beyond anything I could imagine possible.

AND IT WENT ON FOR HOURS.

I felt violated when it was over, which I think might have been sometime in the early morning of the next day. There was stuff coming out of me that I ate at my wedding in 2005.

I had FIVE POUNDS of these innocent-looking delicious-tasting smashburgers so I told a friend about what happened to me, thinking it HAD to be some type of sensitivity I had to the burger and in spite of my warnings and graphic descriptions, she decided to take her chances and go try one for lunch

Silly woman. All of the same for her, and a phone call from her while on the toilet (because you kinda end up living in the bathroom for a spell) telling me she really wished she would have listened. I think she was crying.

Her sister was skeptical and suspected that we were exaggerating. She took everyone smashburger for lunch, She works for a construction company, where there are builders, roofers, house painters, landscapers, etc. Lots of people who generally have limited access to toilets on a given day. I can't imagine where all of those poor men (and women) pooped that day. I keep envisioning men on roofs, crossing their legs and trying to decide if they can make it down the ladder, or if they should just jump.

If you order from smashburger, best of luck to you. And please, don't post a video review during the...

My visits are normally during the day, and they're okay for dine-in.

This time was a busy night, and the staff was beyond rude. We had an issue with out take out and called. The person talked over me, told me they could remake it, but "next time just read" and hung up on me. I called back, and they yelled at me and hung up on me while I was literally saying, "I'm not mad at you." I'm not exaggerating. Those were the words coming out of my mouth. I was trying to explain to this employee that I'm not mad at them, it's not personal, they didn't even make the burger, and they were so defensive they weren't even listening.

I went to the store for a refund on the burger because I didn't trust it to be remade safely (allergy!!!). I'm trying to explain to the employee from the phone, which is the same one who took the order, and they raised their voice in the store, wouldn't let me finish a sentence, and said verbatim "reading is fundamental, the sign is right there." I asked multiple times for a refund before they went to get the manager to get me the refund. The employee thought it was more important to be defensive than to provide even mediocre customer service. The manager working was apologetic, but too little too late. Allowing an employee to hang up on a customer twice and yell at said customer in the lobby is not okay.

Oh, and this was an $80+ order with 4 burgers, 4 shakes, and 4 fries. I was only upset about ONE burger. Outside of the customer service, we waited over 20 minutes for the order to be made, the fries were cold as they'd been sitting under the heat lamp for 10 minutes, and all the burgers were awful. Yet, I didn't ask for a remake or a refund on anything except the burger that could have killed someone. The person ordering said, "No tomatoes, I'm allergic to tomatoes," and the burger had ketchup, aka...

ATTENTION Corporate or Individual Owner!

Horrible:! In line for 10 mins while someone tried to figure out what they wanted to order. Lady at the register couldn't stop talking long enough to let them think. Second Hostess was standing at other register with back against the wall slurping on some sort of drink while 5 people were in line waiting.

Get to the counter and they are out of bacon for all the burgers.

Finally order. 2/19/2022 19;00 pm give or take.. Ticket number 25. While waiting for order.

People that were in line would leave when they found out they could not get what they wanted or they waited so long in line while the poster child kept rambling on they would walk out.

At LEAST 4 people in back cooking. 2 Men and 2 Ladies. (One tall girl with black hair was clearly eating in the back while handling food)

(Way to much playing and triflin in this store.)

We all know PIMPIN never stops but to display it on a white board in the back for all of your customers to read.

I wanted to leave then..

Front tables were closed off. So had to sit in the back as people were practicing social distancing,

Tables in back were so close to restroom that we could smell the urine from the mens bathroom. (Completely out of line)

Tables rocked so bad that drinks would spill if they were full.

Coke was out, Dr. Pepper straight syrup, Sprite tasted like cleaner and the water option just kept running non-stop. #realish

$40.00 for 2 burgers. They did not make the order right. I had to eat while my wife waited until her's was remade. 20 Minutes later!

Customer in front of us was still waiting for his meal when we were leaving. His family had already finished their meal.

Door Dash and Uber drivers waiting in Line forever. (HOT.)

Yeah! I feel played!

Cook with the 2 braids did come to the table and apologize...