Shipley Do-Nuts — Restaurant in Cypress

I'd rate every Shipley's shop a 5 start except this one. I have been in it twice. Both times were Thursdays around 5:15 pm. The service is really bad, the selection was bad, the customer service did not exist and the order was wrong. The donuts seemed like they were not even Shipley's made. After I stood at the counter a while, the clerk came out of the back room taking a phone playing music, out of her bra before she took my order. I paid in cash and I don't think she rang it up but she did open the register, gave me a quarter in change and no receipt. I have an event coming up this weekend and asked if they made special orders. she said NO. I said that they already made donuts with pink frosting, and said it wasn't really a special order, I just needed some without the sprinkles. She said No. I asked if they made a blue frosting and she said No. I left and when I got home, the donuts were in the bag but the donut holes didn't make it in. I'll still visit the other stores when I'm near them but there are too many donut shops near this one and I...

Update: This location is STILL horrible, 2 yrs later. Imagine you come in to buy donuts, to be served donuts made hours ago when they arrive in the morning around 4am when there is minimal volume. You request hot donuts and they tell you 30 min wait to discourage you, when it really takes 5-7 mins, but they will tell you its fresh. Ha!! You have to go back home and put it in the microwave to warm it up. Do yourself a favor and go somewhere else… when you are paying about $1 per donut… this location doesnt care.

Rude.. rude.. and more rude. This location sucks and the 2 women who work the front are awful. Bad attitude and they don’t tell the truth. There donuts are usually cold and they act like they are doing you a favor. Cold donuts and hot donuts are the same price.. patronize establishments who want to deliver quality and customer service. This establishment does not! Will...

I have been to this Shipley’s a couple of times and there’s a short lady with glasses named Olivia in which I know she is fluent in Spanish. So I proceeded speaking Spanish to her and to my surprise she doesn’t speak a lick of it? OMG hilarious!! However, she has attended me and at the same time she has a terrible demeanor towards me as a customer. I thought maybe she was in a bad mood that day? Nope, she must wake up like that every day. Of course, I had complained to corporate and they gave me 6 free donuts as an apology. Went back and another lady was helping me in the which she butted in the conversation saying it has to be “glazed”. Nahh lady card says “mind your own business!!” I got my sprinkled donuts. By reading the reviews of the bad service it definitely...