McDonald's — Restaurant in Texas

The food is decent and most of the staff are polite, but tonight I pulled up and this lady just kept saying "Is that all?" every time we told her to give us a moment to decide what to eat at the drive-thru and when we'd say "no" she'd ask what else we wanted again despite the constant request to give us a second. Then, after less than a minute of us deciding what else to add she asked what we wanted as if we weren't already ordering, specifically, "Hello, welcome to McDonald's, how can I help you?" My boyfriend said I wanted a coffee and I corrected him saying it was iced and caramel flavor to which she replied to with "say that then" instead of a normal, polite, decent, customer service expected response. In the middle of the night, the food is often dry or missing something. There were a lot of soggy fries tonight, which I liked. It used to just be dry when ordering in the middle of the night. Before, my fudge sundaes would just not come with any fudge. I haven't ordered a fudge sundae again to see if they remember my fudge. The one thing I asked for my burger tonight was no onions and they added a lot. The negative things mentioned only happen in the middle of the night. The rest of the staff were polite and friendly. She was what appeared to be African-American, thin, and with dreads that were just, fat, reminiscent of corndogs. Our car broke down. A staff member helped push our car. I am very appreciative. During the day, counter attention is impossible to get to the point where I just went behind the counter to get my food that was sitting out with no name or number having been called as I watched them place it there and deliberately ignore everyone needing assistance. I was told off, but then told the same thing again without a chance to speak. It was rude, insensitive, and loud with how they were talking. We used to be able to just grab our food from behind the counter. My boyfriend thinks it depends on the manager. Tables are often dirty. Not too dirty, just enough to warrant us to clean it ourselves. Things like crumbs, condensation, and fries. Tonight, so many cars just kept leaving the line because of how slow it was. There were only a couple people actually working while the rest of the staff were lounging. Normally, the drive-thru is just that slow. My delivery orders take almost an hour and I live 5 minutes away from...

I was on the fence for a five star just because I what happened when I last went was so outlandish it was kind of hilarious.

So I arrive sometime after midnight, returning home from a business venture in San Antonio. Home is in sight and the thought of the glorious 24 hour breakfast is alluring me to get into the drive through to order a midnight snack.

30 or so minutes pass until the one car in front of me moves from the order spot; it’s late I expect delays. ‘Hello?’ I ask silence... I wait, ‘hello?’ Nothing, I wait a few minutes then decide to move on to Taco Bell as this wasn’t working. “Wait!” Is what I hear. Ok fine. I sit for about 5 minutes now sure someone was at least on the other end.

“What?” They ask. I presume they want my order so I begin, the man stops me, “no I thought you said something else, give me a minute”. I should have drove off then but I was tired and hungry.

Another minute. “Go.” I interpret that as order now. I order a breakfast meal and instead of a coffee I’d like water, it’s late...

They ask me to repeat this maybe 15 times, asking how many hash browns I’d like what I want in the coffee I kept saying I don’t want and etc... after a lengthy debate over my order I’m told they got it and they’ll tell me the total at the window. As I round the corner the only car in front is long gone.

I get there and the order is something like $5, not what I expected but it’s late, whatever. I pay and get my bag and drive home. The man at the window I could go into destabilize about but I presume any reader is bored by my lengthy dissertation so I’ll just get to the point.

I did not receive my order, I received a bag full of frozen hash browns. 8 of them, uncooked, rock solid, in a McDonalds bag...

Yeah I ate them, won’t go back though, unless I need supplies for the...

Drive thru- only 2 cars - I ordered Quarter pounder deluxe, no onions, no ketchup. And plain tea w/ light ice. When I opened it at home, neither thing I ordered is right. The tea was so disgustingly sweet you could stand a spoon up in it. And, of course, there were onions and a blob of ketchup. So what is the point of " ordering"? They have people working there who can't take down an order correctly, can't follow directions to fill an order correctly, and can't even say a simple "thank you". Oh, yes, the person at the pick up window did say something that remotely sounded like " hamma dice de". Clearly a memorized set of sounds that they have no comprehension of. And yes, I did call to speak to the manager. A young- sounding girl answered but couldn't hear me due to the amazingly loud people around her. She hung up. I called back. After 3 times of not answering the phone, another "manager" (Ellie..??") finally answered. This one didn't bother to hear the complaint-- as soon as she realized I was telling her the order was wrong she interrupted to say if I bring back my receipt they will redo it. And hung up on me again. Yes, I know, it's McDonalds-- what do I expect? Well, I expect my order to be correct. You took my money. Now do your job. I expect some kind of appreciation for my business and my money I gave you. I expect you to only hire people who are not breaking our laws and who can function in our language. It's not enough that you teach someone to fry meat or fill cups. They should be able to comprehend what your customer is requesting. And they should be polite. This location is one of the worst I've seen in a long time. I do not recommend. Take your money to a locally owned business. That's what I'll be doing...