Panera Bread — Restaurant in Texas

I have come to Panera for years, mainly for bagels since I don’t live close to my favorite bagel place anymore. I really love the cinnamon crunchy bagel and the everything bagels. I went in yesterday around 10:30 am and there were scarcely any bagels. I asked the young woman at the front “are these all the bagels you have left?” And she confirmed that they were in a really nasty tone of voice. I contemplated just leaving but didn’t feel like driving twenty minutes away for bagels, so I asked for half a dozen of what they had left. I asked for two everything bagels, two sesame bagels, a blueberry and the one cinnamon crunch bagel. She seemed annoyed for some reason and when I asked her if she could slice them (she was just tossing them a bag) she sighed and went to slice them. I got charged for six bagels and left. When I got home I realized that there were only five bagels in the bag. One of the everything bagels was missing.

I didn’t go back because I didn’t have time and honestly, this isn’t the first time this Panera location has disappointed me. I went there previously and got a sandwich and it was burnt, but they fixed it when I complained.

The attitude of this worker coupled with the fact I was stiffed one of my bagels is enough for me to never go back to this place. I would rather drive the twenty minutes to NY Deli to get some bagels than have these people treat me poorly and then not give me my entire order. It is bad enough that Pearland barely has any decent restaurants or options for breakfast - the fact we have to deal with disgruntled employees and getting ripped off is enough to keep me driving into Houston to other establishments. I will add that I think it is absurd that at 10:30 am they would have barely any bagels left to begin with. What a joke.

You’ve lost a customer and I will recommend to anyone else that they should...

Poor customer service by the manager in duty on 09/02/22. She is a poor representation of the Panera Bread Brand. I purchased a bowl that I saw on a picture next to the register. The cashier told me this was a Baja bowl. The picture showed chicken, avocado, quinoa, tomatoes etc. I told him I would take that bowl. He told me there was no yogurt dressing, I told him that was fine, I'd take it without. On getting home, I realized that the bowl had little to no avocados, not a problem. I have avocados at home so I added some avocadoes. I started to eat and realized that there was no chicken in the bowl. I called the store and asked for the manager, and try to explain to her that I ordered a Baja bowl but it had no chicken. She said do I have a receipt, I told her I did not but I had the to go ticket and the card that I paid for the item with. I tried to explain to her that I did not know the bull did not come without chicken because the cashier did not explain that to me. The picture that I saw showed a bowl complete with avocado chicken and the fixings. So needless to say I assume that's what came in the bowl cuz I was not told otherwise. Instead of her just apologizing and say in the future I will discuss this with my staff and ensure this does not happen again. She proceeded to argue with me about what I said and what I did not say. I do not care about the bowl being incorrect because mistakes can happen...what I cared about was how rude she was and how quickly she was dismissive. And hung up the phone. To the manager, you are in the service industry....provide better customer service and represent your brand better. Listen to your customers... listen...

This location had the worst customer service. I walked in there with my elderly mother to get her some soup and the young lady working behind the counter couldn’t even speak to us. We walked up and said hello, and all she did was wave. I looked at her again and I said hi and she still didn’t say anything so I figured OK fine. My mother who just had surgery that is on a full liquid diet asked the young lady behind the counter, if they had any type of shakes, she blatantly looked at her and said no. My mom kind of smiled back and said no, like with disappointment and the girl looked at her with aggression and said NO. she looked at one of her coworkers and said do we make milkshakes and her coworker just looked and said no. Honestly making a joke out of it so my mother ordered soup. I couldn’t even hear her because she was talking so low and after I said, I’m sorry excuse me because I couldn’t hear her she spoke to me in Spanish. which I don’t have a problem with, but I just felt she was being very rude about it. She had no customer service whatsoever, and neither did the other woman that was behind the counter with her. As we were leaving the restaurant, one of the employees was also leaving at the same time and saw my mother behind her as she was walking out the door and just walked out and basically let the door close on my elderly mother. I will never go back to this location again because their service is horrible. To the young girl that was standing behind the counter Wednesday, August 20 about 3 PM please do Yourself a favor and go find another job. Go find a job that you don’t have to work the public because you have no customer...