Cold Stone Creamery — Restaurant in Texas

If I could give this place negative stars I would. I REALLY wish I was faster with my camera to take pics/videos because I was so disgusted and disappointed after I had ordered two to-go bowls of ice cream, only to get to the register and see roaches running from under the receipt tape holder. At least 3 of them were visible, with one running right out on the counter in between the napkins and the back of the register. This was Saturday evening 11/12/22 and I drove there specifically for a love it sized cake batter bowl. There were 2 people sitting and eating already so I tried not to make a major scene but heck nah, this was completely unacceptable.

The most confusing part for me was that when I told the cashier, she didn’t look surprised at all. Not even when I asked her to cancel my order. The other young lady had just put lids on the bowls and I told her she could keep the ice cream because there were roaches on the counter, and she looked more stunned that I didn’t want the ice cream. Maybe what I said needed time to process in her mind cause I had to say it to them again. And point out the roaches. I get that everyone who works there are teenagers, and teenagers can sometimes be a little junky, but these were roaches….close to food…that people eat. ABSOLUTELY NOT. I hate that I didn’t get pics but I was just in shock because I’ve eaten there sooooo many times before but...

The ice cream at Cold Stone Creamery is delicious, but unfortunately, the service leaves much to be desired. The young employees working there, who appear to be high school students, would greatly benefit from professional training. While this approach may be cost-effective for the owner, it can be incredibly frustrating for customers like us.

We have a tradition of ordering the same Birthday Cakes for our family's birthdays, and we had placed an order for one yesterday to be picked up today. Upon arriving at the store to pick up our order, we found the usual chaos. It took some time to get the attention of one of the salespeople, and when we did, he went inside but emerged much later to inform us that he couldn't locate the cake. We provided him with the name and cake details once more, but he disappeared for an extended period without success. This scenario repeated itself a few times, and eventually, he informed us that there was no cake, nor could he find our order.

In a pinch, we had to choose a regular cake off the shelf to save the day. Unfortunately, based on this experience, we do not plan on returning to this store...

If you're in the mood for an excellent ice cream experience, look no further than Cold Stone here in Pearland. They make their ice cream in-house and fresh everyday. The shop offers a variety of flavors that go beyond the typical—think decadent options like white chocolate raspberry, cinnamon roll flavor, and seasonal favorites like pumpkin spice.

The texture of the ice cream is nothing short of perfect—creamy, smooth, and rich that is very fresh as they make it in-store. You can tell the ingredients are high quality, and each bite is an explosion of flavor. The staff is very friendly and knowledgeable, happy to give you a sample of any flavor you're curious about, which is always a nice touch.

Whether you’re visiting for a scoop in a cone or a sundae that feels like a work of art, this is a must-visit for anyone who truly loves ice cream. The quality is amazing, and the portion sizes are generous, ensuring you leave satisfied. I’ll definitely be coming back to try even more flavors....