Raising Cane's Chicken Fingers — Restaurant in Texas

Small disclosure: I never ever leave reviews, however I have visited this location countless times a month since the day it was built when I was still attending highschool. Years later, still coming lol. We LOVE the canes sauce, the Texas toast, and the general friendliness of the staff, but in the past few months we’ve been experiencing complications with our orders that never happened before. Possibly they’ve employed newer staff or management? Regardless that’s inexcusable for what we are paying for lately.

My fiancé put a 5 star review of this location a couple months ago, and I’m sad to say I am here to correct that. To start, the portions size of chicken tenders for the price of a caniac or box combo have shrunk down so immensely. I can say it has been repeatedly sad every time we open our boxes lately to find our “dinner” when it wasn’t ever like that before as we are avid canes lovers.

Here’s the issue to why I’m leaving this review now. The last time we visited, they charged us for two extra cane sauces (per request) but low and behold upon opening our boxes, we see pitiful tiny tenders and no extra sauces to be found. Disappointed yet again.

Today, we visited this location again (MAY 31, 2019 9:49 pm) and ordered our usual order with two additional canes sauces, but politely asked if we could have the sauces we paid for the last time (that we never received) and we were switched over from Erin who was taking our order, to the Manager who rudely asked if we called and complained the day of? No. I don’t like ever causing troubles, but he THEN proceeded to rudely just repeat our order to us and asked if there’s was anything else- just to get us out of his way. Customer service? Can’t imagibe what that employee is teaching his new staff. In continuation, I drove to the window to pay andThe nice lady Erin told us she was going to give us our sauces for free and we were happy and drove off, but we get home and it was a slap in the face to only find ONE. As just to be mean for no reason.

I don’t think I’ll be coming here again, we have repeatedly been disappointed by this location and I’d much rather spend $20 for two meals at a nicer place. We don’t even eat the...

I normally do not eat out due to the way I choose to eat. But last night I was craving some of that delicious Canes Sauce so I decided to go grab a Box Combo for dinner. This was my first time at this location and the very first thing I noticed when I walked in was how clean the restaurant was! The hostess/cashier Kristily was in the dining room serving another guest their food and even went to the drink area to grab the guest napkins and ketchup so they didn’t have to get up from the table and their food. I walked to the counter and Kristily met me there promptly and said hello and asked what she could get for me. After looking at the menu for a moment I decided on the Box Combo. I do not drink sodas so I had planned on just getting an unsweet tea like I usually do, but Kristily offered me a lemonade which sounded delicious! I was so happy she said something about it because I probably would have never thought to get one for myself. After placing my order she asked for my name, and even took the time to make sure she got the spelling correct! This might seem insignificant to most but to me it showed that she actually cared about me being there and wanted to make sure that everything on my order was correct even down to the spelling of my name! I would rate my experience 10/10 and I will absolutely be back when ever I get the craving for more Canes Sauce. Thank you...

HORRIBLE MOD on 4/29/24 at 11:15 AM. Ordered my usual 3 finger combo with senior discount. Any discount requires the card of the manager on duty MOD. Cashier called loudly for MOD. No response. After about 90 seconds, she called loudly for MOD again. The MOD turned out to be the chubby Hispanic female standing about 10 feet away on her CELL PHONE the entire time. MOD either ignored first call for MOD or did not hear the call because she was on her phone during work hours. When MOD approached register, she did not look at me, speak to me or acknowledge me in any way. Did not speak to or acknowledge the cashier either. Just swiped her card and turned away. WHILE STILL CARRYING ON A CONVERSATION ON HER CELL PHONE! I thought about releasing "Karen" on her today and suggest to her that she might want to put her cell phone away during work hours. But I kept Karen away. I'm at this restaurant several times a month and have never seen an MOD like this. My other encounters with MOD's have been profession, polite and they always acknowledge or speak to me while they were swiping their card. May I suggest more training in customer service for the "Cane's Way" for...