Hunan Jade — Restaurant in Texas

If I could give ZERO stars I would. DO NOT PLACE AN ORDER ONLINE. We placed an order online through their website for delivery. 40 mins later I call and ask about what time they should be here. The lady answers “hello hello hello” no business name, nothing. Very unprofessional. Then proceeds to tell me there’s no order under my address. I tell her my name. Then she says “oh yeah ok I just got it” I said “I placed my order 40 mins ago, why are you just now getting it?” She tells me they didn’t check the computer. Then tells me it will be 40 more mins (after nine pm). Doesn’t apologize, nothing. My husband goes to pick it up, there’s three other upset customers who didn’t get their delivery order as well. So he had to wait another 30 mins to get the food while waiting there. No apology, and refused to take off any money for the inconvenience. No respect at all for people’s time or money....

Hunan jade had been my go to since I moved back to the woodlands in May 2020, the food is usually good at the worst sometimes not real hot . A month ago I tried a dish that was the best and became my fav. I ordered it again today and it was NOT good. The dish was bland and greasy. My lo mein was greasier than normal and my chicken skewers were burnt and hard. And the chicken fried rice was greasy and bland. I called in the order and was told 20 mins. I came in 5 mins early to pay and wait and ended up standing in the lobby for an extra 29 minutes while listening to the cooks yell. I’m sure maybe it was an unhappy employee cooking my food and that’s why the food came out bad or they have a new cook. Either way I am very disappointed and dissatisfied. The lady that runs the front was very short tempered. I’ll try hot wok down the way...

I ordered take out, door-dash was awesome, my food arrived early, and I received updates promptly.

Unfortunately the food was very disappointing, I ordered the kungpao chicken, and the menu states "hot and spicy", this dish was as spicy as an egg-drop soup. The sauce was runny, and there were no peanuts, even though the menu also states there would be some. I wholeheartedly believe I did not get kungpao chicken, but a different dish, and I was very upset because I was looking forward to a spicy dish! Also, I ordered the crab puffs/rangoon and these were overcooked, and had very little cheese, not what I call "stuffed". I will make sure to not order from this...