Schlotzsky's — Restaurant in Texas

By far one of the worst experiences I've had with this store. A few nights ago, I decided to get Schlotzsky's on my way home from work. The experience was going fine at first. I ordered a California Chicken and Avocado Flatbread like usual. I ordered it without Chipotle Mayonnaise because I have a strong allergy to certain spices. The girl at the window confirmed the order and took my total. When I got the food, I checked the order to make sure that it was correct, like I do every time. Unfortunately, the flat-bread had the mayo spread all over it and I could smell the chipotle already. I let the cashier know that the order was wrong and she kindly offered to remake it. A few minutes later, the window opened and there was an older looking Indian man sitting at the window. He told me that I didn't ask for the mayo to be taken off and yelled at me for holding up the line, when there was literally no one behind me. I confirmed that I did in fact ask the mayo to be taken off. He proceeded to keep yelling at me about my order and wasting his time until the girl came back with my flatbread. I asked him for his name and if I could speak to a manager. Usually, I don't like doing that, but he had wore my patience thin. He informed me that his name was Nick and that he was the OWNER of the store. Very unprofessional on his part. I'll most likely be back, so long as he's...

I ordered through Uber which I've never had an issue. I go to get my order and one of my meal deals doesn't have the drink or the chip. Need in mine the receipt I had literally says MD in front of the item. I had two of these a large mac and cheese and a cookie.

I pointed out to the guy who I find out as he says is the manager. He was very rude. I said that this was supposed to be a meal deal as it states it right there. I'm supposed to have a chip and drink. Keep in mind this meal deal is 12 dollars and some change. He pops off I didn't pay for that. I'm like are you serious it states it right there on the paper you have and online.. he's like take it up with Uber not my problem. Mac and cheese was cold, sandwhich was made wrong and the one meal deal didn't even get the complete meal deal missing our chips. Dr. Pepper was flat that went down the drain. Needless to say will not be returning to this location. 5 stars for Uber.

If something is wrong and a customer points it out the right thing to do would've been to apologize and take note to get it corrected so no one else has the same issue going forward. Not what I got in return from this so...

This is my first time visiting this location and I have to tell you that Nick is so amazing. I went in because I left my wallet at home, but I had a gift card for Schlotzsky's in my bag. I go in and order a salad and he asks if I want chips and a drink. I declined and told him that I could not afford it because I did not have my wallet, so I was trying to stay within $10, which is what I thought was on the gift card. He rang me up and ran the gift card only to discover there was only $5 on it. I quickly told him to cancel the order and he said no, just give me whatever you have. I had about $1.25 in my purse, and he accepted it and told me he did not want me to leave without food because he knew I had no money on me. I ordered a Turkey Avacado Cobb salad and it was amazing! I promised him that I would bring him the balance as soon as I get my wallet and he told me don't worry about it. The good fresh food and Nick's compassion for people has made this my favorite go to...