Smoothie King — Restaurant in Texas

This Smoothie King banned my daughters from in house ordering at their store. Which means they are no longer able to come into the store to place an order. I am writing this review because I am appalled that in 2023, a paying customer that has not created any disturbances can be banned from walking into a store for service. My 16 year old African American daughter was denied service at this New Caney Smoothie King. She walked into the Smoothie King around 8:45 p.m on March 24th. She was told that the manager said they can no longer take in house orders from THEM anymore. That’s both of my daughters. That they were blocked. She was not served and had to leave the store. She was confused at first and felt humiliated that she couldn’t purchase a smoothie. She thought it was because of the time and they were about to close. She walked out devastated that she couldn’t order a smoothie. While in the parking lot another customer of a different ethnicity came in and was able to order. I spoke with my child to see what would be the cause of this. She explained that she wasn’t sure, but a week ago she asked that a smoothie be remade because it didn’t taste right. Which was the second time this had happened and apparently they have been blocked from in house orders. I called the store right at closing, but no one answered. I sent an email that night. I also called the store on Friday the next morning to address my concern. I asked to speak with the manager. The male on the phone identified himself as the manager. I expressed my concern. The manager referred to my daughters as the Jones’ girls. This was without me even mentioning their names or mine. The managers and cashiers seem to have labeled them as the Jones’ girls and have been told to block them from ordering. I was told by the manager that this was because they can’t account for the waste overhead of having to remake a smoothie. This is very upsetting as a parent to hear. I have sent an email to request to speak with the owner. But I haven’t received a response. I’m interested in knowing if this is the standard procedure for any customer that has asked for a smoothie to be remade and if others have been blocked for service. I’m not sure if the waste was a lot. But it was two smoothies. I’m sure at the end of the night you have a lot of waste that is unaccounted for instead of servicing customers with spoiled goods. Asking for a smoothie to be remade doesn’t warrant a refusal of service. The first time was because the smoothie tasted like it had soap left in from cleaning the blender. The other time she said it tasted like bananas were added to her strawberry extreme. She explained that the manager told her the smooth was right and he knew it because it was made by him. But that doesn’t mean it didn’t taste right to her. I normally don’t write negative reviews. I’m writing this review to let others know about this incident. My girls have been labeled and treated unfairly. They shouldn’t expect to be blocked or banned, if a smoothie is asked to be remade more than once. In this day and time anyone should be able to go in and purchase a smoothie or any food without refusal. Even if it has been asked to be remade again another time before. I don’t work at Smoothie King, but I am certain that there has to be an allocated budget for expected waste. As to my knowledge, they don’t have a sign that states their establishment has the right to refuse service, if a smoothie has been asked to be remade again. If so, I would strongly suggest that this be made visible to all, if this is the case. But there is a sign that states, if you don’t like your smoothie we would gladly remake it. Apparently this is not true. In my opinion, this is horrible customer service and a very disrespectful way to treat a paying customer. Especially a defenseless minor. Again, as a mother, I am concerned that my children were refused service and made to feel uncomfortable at this...

On Saturday 8/31/24 we went to this location at around 2:30 pm I grabbed a smoothie and spent $12! I went next door to have lunch with my 10 month old my fiancée and myself . My 10month old was drinking the smoothie since he can’t have mod pizza to small. Then my fiancée and I had sips from the smoothie too . Saturday night we all started throwing up and having really bad stomach aches. It’s now September 3,2024 we still have stomach aches and I called Sunday on September 1 to speak to a manger to let them know but spoke to Jaiden said not her problem because all the ingredients are fresh every day it had to be something my son ate I explained that I more concerned other people would consume it from their location. I told her my son either drinks his formula or the food I provide to him. And so far the only thing he had ate other than his formula was the smoothie and she went back and said her fruits were always fresh I asked for the manager she said call back Monday and hung up. Now my baby boy is having really bad stomach aches because of these people. And they were training two knew girls who didn’t seem to...

First time going to Smoothie King as I usually go to Tropical Smoothie Cafe (way better), so I wasn't sure what to order. The guy who helped us with our order was friendly. However, the smoothie I ordered was awful. The peanut butter flavor was overpowering. I asked to get it remade without the peanut butter. He went back and asked the girl who helped make the smoothies, and she said I would have to pay for another smoothie with a 10% discount (I ordered 3 smoothies and just wanted the 1 remade). For the cost, I would like for it to taste good. She didn't even come out from the back. Terrible customer service. I'll stick with Tropical Smoothie Cafe. The customer service and smoothies are much...