Smoothie King — Restaurant in Texas

I'm writing this on 10/18, after months of not visiting Smoothie King, because my daughter and I usually love the atmosphere and the people. But this time? Absolutely shocking. When I pulled up to the speaker, an older man answered, and from the moment I tried to place a simple strawberry banana smoothie order, he was instantly rude. He kept cutting me off, yelling about how many online orders they had, like that was my problem. Every time I tried to finish my order, he snapped, "Are you done?" — as if I was an inconvenience for trying to buy something. Then when I pulled up to the window, he snatched my card out of my hand like he had no respect for me as a customer. The worst part? The smoothie he gave me was disgusting -poorly blended with nasty chunks in it, and it tasted old. How does that even happen?! I'm honestly confused. Why was he treating me like this? l've never had such a horrible experience, and I won't be back. I'm telling everyone I know to avoid this location. This is not the Smoothie King...

This location (22377 Bellaire Blvd, #600, Richmond, TX 77407) has gone from bad to worse. We've been in the area for almost 3 years and for almost 3 years have seen prices go up and service go down. Today on 4/17/24 at noon CST, the man serving me gave me a smoothy that smelled like bleach. I'm all for a clean store, but are we cleaning out the ingredients and to go cups and straws? Pulled around (as it was a drive through order), parked, and went inside. It was evident at that point the store got a full coating of bleach. We were told that they used bleach to kill mold on their counters. Again, there's a right way to clean, and none of that involves having your customers put the smell, taste, nor your store cleaning experience in their mouth!! We left without even asking for a refund. Corporate will be hearing of this. I hope they take away your franchise license as this store is a terrible representation of the Smoothie King brand. There's 2 more as you drive South on Grand Parkway. ...

The time is 7:31pm as I write this review and the front doors are locked. It’s posted on door that doors are to remain unlocked during business hours. This location has a bunch of teenagers that does not care about business nor customers. A total of 3 times have I went at the same time after leaving work asking for a go go goji bowl and is told that it’s frozen solid and can’t be served. And that they ran out twice. I just moved to the area and love smoothie king but it’s terrible customer service and where is the franchise owner? These kids are running this one to the ground. I am writing a review for the franchise owner as well as manager. I’m not sure if Olivia is a real employee there but she loves to play on the intercom. Please raise awareness about this situation because it’s not smoothie king, it’s the employees themselves. Please correct this so that we can get better customer service in...