Starbucks — Restaurant in Texas

This is the worst Starbucks I have ever had the displeasure of going to. We went to the drive thru and ordered two drinks: a caramel ribbon crunch Frappuccino with a cream base, extra caramel, and light ice. One was a grande and one was a venti.

The worker said she’d have to build the cream base manually since it got taken off the menu (thanks to Starbucks corporate) and we said okay. Our TWO drinks came out to $17.32. We paid and when they gave us our drinks they didn’t even look like caramel ribbon crunches. For one thing there was no caramel in the drink and worse, there was no caramel drizzled on top, despite us paying for extra caramel. So literally no caramel in a CARAMEL RIBBON CRUNCH. When we told the barista (she said she just got here) she laughed like it was a joke and said “that’s hilarious” before adding the drizzle on top. We asked for caramel in the drink… like how it is supposed to be made and she said it would be an extra charge as if $17 was not expensive enough, so we just took the drinks and left. I took one sip and it literally tasted like nothing. There was no caramel at all inside the drink so we had to pull over and go inside the store for a refund.

When we went inside the barista seemed shocked that two drinks cost almost $20 and then they couldn’t refund us the $17.32 we spent because “the machine only went up to $15” when she was inputting the order. So basically whoever rung us up overcharged us aka STOLE from us for no reason and for an awful quality drink. She said “there were people in training” so that might have been the reason for the mix up.

Despite us showing the charge on our card for the drink (because they didn’t provide a receipt) she said she couldn’t do anything about it and told us to call the 1-800 number. So all in all Starbucks stole money from us.

Not only did we not get the drinks we spent $17 for because the quality was so atrocious, we dealt with rude baristas and weren’t even able to get our money back. Stay clear because God forbid customers try to order a drink that actually tastes like it’s supposed to without being scammed. I’m attaching a picture of the “caramel” Frappuccino (with no caramel layers in the drink) so if Starbucks sees this, please let me know if this actually looks like something you would feel proud selling...

Subject: Feedback on Poor Customer Service Experience

Dear Starbucks Team,

I’m writing to express my disappointment with a recent experience at one of your locations. I placed an order online for drive-thru pickup today, and the process did not meet the level of service I’ve come to expect from Starbucks.

When I picked up my order and thanked the staff member (red flower tattoo on her neck) at the window, their response was a dismissive “mm-hmm,” which came across as unprofessional and rude.

Upon arriving home, I discovered that my meal was incorrect. I called the store and asked to speak with the manager. The person on the phone confirmed they were the manager but did not identify themselves until I asked multiple times. This lack of clarity and professionalism was frustrating.

The manager, Natalie, informed me that the only way to resolve the issue was for me to drive back to the store to have my meal remade. When I arrived, the drive-thru line was nearly to the street, causing further inconvenience as I had to wait again.

This entire experience—from the dismissive interaction at the window to the lack of proactive problem-solving—was disappointing. As customers, we choose where to spend our money every day, and experiences like this lets me know Starbucks isn't worth my time and money.

I hope this feedback helps improve your team’s approach to customer service and conflict resolution. I’ve always valued Starbucks for its quality and consistency, but this experience fell far short of...

I would like to express my concern regarding an unpleasant experience my friends and I had today at your location. For the past few months, we have gathered every Wednesday at this Starbucks to enjoy coffee and conversation. The music is often quite loud, but we have never complained about it.

Today, with temperatures in Katy reaching nearly 100 degrees, we decided to sit inside. One of our friends brought her 11-month-old granddaughter. As babies do when they are happy, she made a few excited sounds, but she was not screaming or being disruptive.

A staff member approached us and asked us to leave, claiming the baby was screaming and that loud talking or laughter is not allowed because it interferes with the headsets worn by the employees. We were shocked and deeply offended. We have never felt so unwelcome in a public place.

We would like to ask: – Are children not welcome in your stores? – Is it inappropriate to talk or laugh while enjoying coffee at Starbucks? – If there are specific noise policies, why are there no signs posted to inform customers?

This experience made us feel unfairly judged and discriminated against. We hope Starbucks values community, family, and respectful conversation. We kindly ask for clarification and hope no other guests are made to feel this way...