Starbucks — Restaurant in Texas

This location no longer makes good coffee and has very poor customer service! If you want to pay $5 for a chance to get a cup of badly made coffee while receiving poor, horrible customer service... Then go to this location! Repeatedly; I’ve placed online orders at this location and arrived only to find that my order was not prepared, they’ve repeatedly made me coffee that wasn’t as I ordered and, they often rush to prepare and serve coffee clumsily! Due to the convenience of the location, again... I placed an online order, 7 minutes later, I arrived, my coffee was not ready, the baristas were lounging, carrying conversations and I was totally ignored! After a couple of minutes of waiting I asked if anyone was at least in the process of making my coffee... One barista curtly pointed to another barista and said it was being made and walked away. The 2nd barista curtly asked what I ordered, I responded and she said she doesn’t have my order, turned away and continued to ignore me. Completely irritated by the nonchalance and poor customer service I walked out!

For how much we pay for Starbucks the very least they can do is make coffee properly, maintain at least a basic level of professionalism and decency! I am completely disappointed by this location’s service... It used to be a good, efficient location to grab well made coffee on the go. BUT the current baristas they have are poorly trained, make bad coffee and give little to no good customer service to customers. If you value good coffee, good customer service and the quality of what you spend money on - Go to another location! There are 2 other locations not too...

Just visited this location and had a disappointing experience. When my husband and I walked in, there were four employees working—a lady at the drive-thru who made eye contact with us, two baristas (one unpacking products while noticing us, the other making a drink), and a young woman placing multiple items in the oven. Despite all of them visibly recognizing our presence, not one of them acknowledged us verbally.

We stood there having a conversation, waiting to be greeted or helped, but no one said a word. Finally, my husband said, “Excuse me,” only to be abruptly cut off by the employee at the oven, who frantically put down her tongs and yelled, “Give me a minute!”

I understand being busy, but a simple acknowledgment goes a long way in customer service. There are plenty of coffee shops to choose from, and no one should have to deal with rude behavior while trying to support a business. Many people would be grateful for the opportunity to work and serve customers properly. Bad days happen, and I get that, but a lack of common courtesy is unacceptable. We decided to take our business elsewhere, and I hope this serves as a learning opportunity for the staff.

After Starbucks' response and the so-called opportunity to keep my business by directing me to their website, it’s just more red tape to go through to submit my preferred contact method. Yet another corporate pacifier from a company that clearly prioritizes its bottom line over genuine...

This has to be the worst Starbucks I have ever been to globally. First and foremost the in store experience took a total of 28 minutes. When we first got to the store and got in line the person at the register asked us to wait and started handling mobile orders for food. 5 minutes later she asked us our order which was a venti iced coffee, Irish cream iced coffee, banana bread (room temperature) and 2 cake pops. The drinks took 10 minutes to make and the barista made the Irish cream one wrong not adding foam. Then we waited another 10 minutes and the food was not given to us. The person at the register just forgot and when I asked her where it was she said let me get it. There was no apology or anything for having us wait for that long to put three items in a bag.

Now let’s talk about efficiency. There was one person at the register, two at the drive through window, 2 at the bar and 1 making fraps or cold drinks. There should have been 1 person as a runner who was filling food orders and getting supplies. The mobile orders were queued up to over 15 drinks on the counter while the in-store and drive through customers were forced to wait.

Somebody really needs to do a workflow optimization assessment of this store. Do not go here unless you want to experience no respect for your time and poorly made drinks. There are 3 others within a mile which will definitely be a superior...