Suzie Wong's Chinese Restaurant — Restaurant in Texas

I would give them zero ratings if I could. I made an order online but didn’t know how to complete the online order so I called them and went over the same order I made online only to realize it was more than the total amount I had on my computer , when I asked why instead of explaining politely the lady got angry and hung up on me. I was in shock. But because I had four hungry kids at home and the time it had taken me to come up with all that food combination I had to try getting it through online. I succeeded through a third party partner and after filling in my card details presto! I was glad it went through and I got a confirmation mail. Only to get another mail later that my order had been cancelled. I called the third party and he said I could only order by calling the restaurant and that there was nothing he could do. Imagine that ! Susie Wong’s Chinese restaurant lady had obviously declined the order and I was left with 4 hungry kids. I thought of suing but they aren’t worth it. I just hope I get a full refund ASAP( writing just minutes after the insidence) I think i was treated so because of my African...

Food is good and pretty authentic. But homegirl at the cash register/answers the phone is RUDE and not friendly at all. Younger girl in her 30's heavier set with glasses. I have ordered here since 2021 and my order is general TSO chicken has been the same. Exact. She entered my order wrong and gave me sweet and sour. Then tells me I said sweet and sour. WRONG because I don't like my chicken in batter l. Instead of apologizing and saying it was her mistake she blamed me. I went back, brought what they gave me and she gave me complete attitude since I walked in through the door. gave me my order and she was trying skip me out on the broccoli that comes with it Then the nice person that I am said thank you so much. Have a good day. No reply straight ignored me. So because of homegirl at the front desk, I'm probably going to find a new Chinese restaurant because customer service to me is top-notch to me. so please beware for her and make she understands what you are ordering... also slow down in talking because the accent is already hard to understand and going 1000 miles a hour on talking is a little harder...

This place is TERRIBLE! Do not waste your time or money. There are plenty of Chinese restaurants around this area that have better food and definitely better customer service. The lady up front running the cash register needs to be fired yesterday. She ignored me when I asked a question (looking at her phone) and after I got my food, she didn’t say thank you, or anything. Still, I decided to say thank you and have a good day and she literally said nothing just kept her face in her phone. When I said that her customer service needs improvement, she got an attitude and could care less. What kind of business treats their customers like this after spending close to $100! She’s been running off customers left and right, for a long time, including me. Read the other reviews and you’ll see it’s the same pattern, and it’s the same woman. I will not give Suzie Wongs another penny of my hard earned money. Trust me when I say, go somewhere else,...