I stopped by this shop unexpectedly after finding it online—my preferred boba place around this side of town was closed. I was specifically craving Vietnamese coffee, and this was the nearest alternative. When I arrived, the door was locked despite it being nearly an hour past the listed opening time (both online and on the storefront). Eventually, a woman—presumably the owner—let me in after noticing me at the door.
The pros: The interior was clean, thoughtfully decorated, and visually appealing. Music playing inside matched the vibe and aesthetic of what you’d expect at a cute Vietnamese café. However, the music was at an extremely high volume, enough to make the experience uncomfortable and detract from the ambiance. This took away from what could have been a relaxing atmosphere.
The cons: I ordered a Vietnamese coffee with no ice and added coffee jelly. When the drink arrived, it was noticeably less than half full. I asked about the portion, and she explained that this was the standard amount for drinks without ice. I noted that even with ice, the cup wouldn’t have been close to full, and that most shops either post a notice on the menu or communicate this policy before charging. She acknowledged it wasn’t communicated, then offered a series of inconsistent and unclear explanations—first saying their drinks follow a “special recipe with specific measurements” (though I had just seen the drink poured from a pre-made jug stored in the fridge, contradicting that claim), then stating she assumed I would add ice myself at home, which I never said.
I explained again that I had requested no ice due to tooth sensitivity and was happy to pay extra for a full cup.
She offered to shake the drink with ice, claiming this was what most no-ice customers wanted. I repeated that I didn’t want it shaken or with ice, but she started doing it anyway. I reminded her again, and she finally asked, “Oh, you don’t want it shaken either?” I confirmed again. She then asked if I could handle the drink slightly cold since it came from the fridge—I said yes, which was my intent all along.
Eventually, she poured the drink into a new cup and added a little more coffee (though still not a full cup). By then, I was running late and too frustrated to continue the conversation, so I just took the drink and left. I was the only one in the store and due to the back and forth, what should have been a simple to-go order, took twenty minutes.
This type of interaction reflects an unfortunate rise of shady business practices. While I understand that some shops now charge extra for a full cup with no ice, this policy is typically communicated up front—either verbally before payment, or a clear note at the at the bottom of the menu. Unfortunately, neither happened here. There was no mention of an extra charge, nor was there an indication that a “no ice” option would result in a half-empty cup.
It’s disappointing to see yet another boba shop using tactics that feel misleading by participating in these business trends known as “shrinkflation” and “skimpflation” — a troubling mix of that leaves customers paying more for noticeably less, and practices of cutting corners, just to squeeze a few extra dollars. In this case, it felt like the shop was stretching one drink’s worth of product across two orders to cut costs at the customer’s expense.
Respectfully, these tactics are not only unethical but short-sighted—they damage trust, deter repeat business, and diminish what should be a positive experience by providing a noticeably smaller portion/drink-volume, without warning or transparency.
I genuinely wanted to like this place, but the experience felt disingenuous and left a negative impression. I won’t be returning.
If you're in the area, I highly recommend Petit Beignets next door, or Feng Cha down the street, instead of here. They offer excellent drinks without resorting to questionable and unethical practices. With so many boba spots nearby that offer better value and customer care, I’d strongly suggest...
Read moreWe were told by some friends about this new Vietnamese spot on 249 @ Spring Cypress that opened a few months ago, and since we always love supporting local small businesses, we made sure to stop by after church this morning. My wife and I were immediately greeted by a nice young man named Bill, who when told it was our first time visiting made us feel welcomed and appreciated.
That was a wonderful first impression and it only got better from that point. They offered rhe full menu even though it was only 10:30am and they had nice selections at fair & reasonable prices listed on their large easy-to-read digital display next to the counter. We wanted to support this family-owned business so we kinda over ordered and each item was fresh, hot and delicious.
The Grilled Pork Banh Mi and Pho Dac Biet was authentic and all the appetizers (Chả Giò, Goi Guong, Spicy Popcorn Chicken) hit the spot while we waited for the main entrees. We also had a chance to meet one of rhe partners, Chef Jimmy, who is an uncle to family. He also showed us he appreciated our business and showed us what a to-go platter looked like and we’ll be sure to order that entree the next time we visit. It’s a tough time for everyone these past few years and we have to be careful how and where we spend our money, but be assured it’s money well spent if you allow this delightful little restaurant and it’s family a chance to earn your business and hard-earned money. Tell them David &...
Read moreI ordered the pho which came out to be $17.11 including tax/tip. As stated by the many other reviews previously made, the value is definetly not there. I was shocked on how small the portion was for such an expensive dish compared to the many other pho places around here. Very little mediocre meat. Unfortunately I was not able to finish my meal. I found a little piece of hair in my broth and brushed it off as though it may have been mine. But to have it occur 5 times? That’s when I stopped having it. I have had pho many times and this has not occurred. I’ve had the same beard for many years lol.
Listen to the other reviews and save your money. There are other nearby pho restaurants that give springs rolls, a large drink, and a larger, tastier pho bowl with more meat and variety for $12.00
edit: I find it a bad business decision to retaliate on any feedback. That is what leads to closed restaurants. I also find it very creepy that you looked me up on...
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