Phone Ambulance (Tomball) Fix, Sell, or Buy — Local services in Tomball

Outrageous prices, lack of communication, and extremely slow service. They charged me $129 for a Samsung screen replacement. The repair was more expensive than the phone. But I decided to stomach the outrageous price over buying a new phone because I thought it would be fast and convenient. But my experience was everything but convenient. The repair did NOT take 15 minutes as advertised; it took 3 days. I went in Tuesday afternoon. They told me to come back at 6pm. I come back at 6pm, they say “the guy that drops off our phone parts must have forgot, come back Wednesday morning”. I came back first thing in the morning and the person who opens the store was 15 minutes late and they still don’t have the screen. They tell me to come back Wednesday afternoon. I come to pick up my phone on my lunch break and they still don’t have the phone screen. They assured me that they will have the screen and be able to replace the screen by Thursday morning. I get to the store front the next morning and the person who opens the store was late again, so I decided to leave and come back on my lunch break. I come back STILL no repaired phone. At this point I’m ready to get my broken phone and my money back and just buy a new phone from Walmart. When I asked for a refund, they tell me that they have already disassembled my phone and disposed of my screen (Knowing that their supposed “phone parts delivery guy” is incredibly unreliable). They offered to give me a free screen protector (*eye roll) but for $129 bucks I just wanted my phone repaired quickly. I’m sure you are wondering why I drove to the store front 6 TIMES… well Throughout this process they did not communicate the status of my phone repair through email, and they are slow picking up the phone. I wasn’t even upset they over charged me; I just charged it to the game as a “convenience fee” but the convenience was severely lacking. Not worth it at all. Over 100 bucks down the drain. Would not recommend. I will be going back for the 7th time today, fingers crossed I get my...

I had an extremely disappointing experience at this phone repair shop. I brought in my iPad Mini for service, paid upfront, and was assured the necessary part would arrive within 24 hours. However, I received no updates, so I visited the store in person to check on the status. I was then told the part was delayed, and this pattern repeated for three more days.

Frustrated, I requested a refund and my device back so I could take it elsewhere. Instead, I was contacted at 6:10 PM on the fourth day to be told it was finally ready. As compensation for the delay, they offered me a free screen protector—which barely lasted a short drive.

Even worse, the repair was faulty. About 25% of the screen was completely unresponsive to touch. I immediately returned to the store, where the employee acknowledged the issue and said she would investigate it and call me the next day.

By 6:30 PM the next day, I had to call them myself for an update. I was then told the screen was indeed defective and that they would call me in 20 minutes after fixing it. Once again, no call. When I arrived at the store, it was closed—despite the “Open” sign still being on—and no one was inside.

This is by far the worst customer service I’ve ever experienced. Repeated delays, poor communication, and a faulty repair. If you value your time and money, I strongly recommend finding another...

These people have continually failed to give me back my phone!!! At first it was “oh yah we can fix it, should be fixed by tomorrow” then it was “oh yah by Friday it will be fixed” then it was “oh we had to send it off to a place to be fixed bc of the water damage to the mother board”. Which I knew it had water damage so we were okay with it being sent off… but that was JULY… it’s September 13th and yet every single time I call they sound like they are really going to get it fixed this time and they are really going to help me out but someone will “for-sure” call me back tomorrow to give me an update… we’ve been told this at least 4 times that they will get back to us. And finally I told them yesterday that I JUST WANT MY PHONE BACK … don’t even want it fixed. I just want it back. Did they call me today by 6:30 to come pick up my phone… no they did not… We run a business and this is not how you handle customers. I even asked to talk to the manager yesterday and the manager never responded or even came to the phone to talk with me. I just want my phone back! This is absolutely insane that this is happening. At this point i don’t know what they are doing with my phone. If I can’t trust that you’re actually going to call me back or give me my phone back how can I trust you with...