Dairyland & Hot City Coffee — Restaurant in Thermopolis

We arrived around 4 pm on a very hot Friday (8/11) and they were busy. Several cars in the drive-through line and several people standing in line in front of us. We weren’t in a hurry, though, so decided to have our late lunch here anyway. Faith, our cashier, was very friendly and helpful. By the time we got to the window, the line behind us was pretty long, so we decided to order ice cream with our food, rather than getting back in line after eating. We got our ice cream right away and enjoyed the deliciousness while waiting for our food. It’s fun to have dessert first once in a while, especially while on vacation. We got butter brickle and Stuck-in-a-Rut (mini Rolos) and both were excellent. My husband got the hotdog, which he enjoyed, and fries, which are excellent. I got the pulled pork BBQ nachos. Messy, but great flavor. One note: While waiting in line for food, we had no idea what our options were. It wasn’t until we were close to the order counter that we could see and read the menu boards. Maybe consider putting reader boards out with a sampling of food choices and/or ice cream flavors. Locals probably arrive knowing what they want already, but it might be helpful for...

Service wasn’t great. And the cashier tried to make a joke that what I asked for wasn’t available. When I said the sign says served all day, she said she just likes to mess with customers, no apologies. And kept trying to tell me to order something different. And rolled her eyes when I didn’t order what she thought I should ( difference of meat, not availability.) and then proceeded to bring out the opposite of what I ordered. She also was pretty nonchalant about the order and rolled her eyes. Hot dog wasn’t served with condiments and none were offered. No silverware was provided for a kids meal. We waited 21 minutes and watched 5 others get their food and leave. And no apologies for the wrong item. And when asked for silverware he just kind of shrugged. And when brought the remade food, silverware was still not provided. When the fork was finally brought she dropped it quickly into my hands and acted like my order was a problem. It’s apparently the place locals recommend but based on service it doesn’t seem worthwhile. Wait time exceeded 25 minutes for a “fast food place.” Food was not anything spectacular. And the parking lot was clogged. Once you pulled in you were...

Only ever driven through Thermopolis but this past weekend we spent a few days in town. We took the kids to Dairyland for an afternoon treat of ice cream and had such a great experience we decided to come back for dinner. We had ice cream, frozen yogurt, burgers and sides. It all was amazing and exceeded our expectations in all aspects. The lines were long, both the drive up and the walk up, but the staff got patrons served quickly. Dairyland is a great representation of what makes small town America so great and these small family owned businesses are the lifeblood of communities. We are already talking about the next time we will visit the area and Dairyland will be...