Bangkok Avenue — Restaurant in Thousand Oaks

We are a party of two that arrived at a very busy time on a Friday night. When we put our name down, there were three parties of two right before us and those were the only names on the list and those parties were seated right as we were having our name put down.then we sat and waited which we expected we’d have to do. While waiting We saw a party of 7 and a party of five have their name added to the list and they got seated pretty quickly. And we continued to sit there. When we asked about when we were going to be seated, we were told we would be seated at a table that was finishing up that was the same size as where the party of five was just seated. We left the restaurant after that as we were not going to continue to wait for a table to finish. We did get a call about 10 minutes after leaving the restaurant that our table was ready and when I explained that we had left, she tried to tell us that she was trying to get us the best seat possible and didn’t want us to sit in the corner where the party of 5 had been seated. Well, my mind I don’t think you put a party of five in a corner, and if that’s the truth she should have asked us if we’d like the table in the corner or wait for the better table. We were next on the list! I will say the food is excellent from previous visits but do not go as a party of two at a busy time because they will seat larger parties first. Or...

Im a uber eats driver and deliver alot from this restaurant recently i got a free drink to try when i was delivering, was so grateful i didnt have a drink for myself in the car that day. The employee gave me a absolutely delicious drink, "Basil Lemonade" you will either loveeeeee it or dislike it. My family doesnt like it but its my new favorite drink. I went back recently to buy some!!! I got basil lemonade, cucumber salad. The cucumber salad is INCREDIBLE, i love the vinaigrette that implies that its light vinaigrette hehehe its not but im in love with this dish as well. Next ill be trying there thai garden salad that comes with a peanut sauce. I will be a returning customer weekly. There service is amazing and the energy from the employees are very kind. Im not done, i also got handed ANOTHER FREE DRINK, i got to try the thai tea which im drinking right now you can save your drinks in your fridge for days, still yummy. and OMG i love love love the thai tea and i had no idea but you can add boboa to your drink for $1. Just the best experience. Cant wait to try more of the menu....

We've been loyal patrons of this establishment and have always appreciated the quality of both the food and service. However, during our most recent visit, we experienced an unusually long wait for our meal, which ultimately arrived cold. When we requested that the server simply reheat our food, she returned with an incredibly rude attitude, insisting that the food was not cold and suggesting that if we were dissatisfied, we should just leave.

I was truly taken aback by her response and found myself in an argument with her, alongside my wife, all while trying to maintain a calm environment for our child. It's disheartening to see a place we once enjoyed lose sight of customer service. This experience has left us feeling very disappointed, and while it's unfortunate to write such a negative review, we feel it's important to share our experience so others are aware of the poor service and the subpar quality of the food we...