The Gold Store - Fine Jewelry and Diamonds — Local services in Thousand Oaks

We thought The Gold Store was a good, and honest jewelry store but have been greatly disappointed. We came to them and they designed an expensive setting for my wedding rings- $2,200! I brought them a 1.13 carat center stone that is worth approx $8,000. A year later three of the small surrounding stones fell out of the setting they made and when I took it back for repair they wanted to charge me an exsorbant amount to replace the three 3 point stones. I took it to another jeweler and she told me the reason the small stones were falling out was because they were very cheaply and poorly set. I took the ring to another jeweler and he said the same thing and even elaborated on the very poor quality of the setting of these small stones. Telling me there are different methods to set stones and whoever did this ring used the cheapest method. Most people including my husband and I don't know much about setting stones and we trusted them. When I took the ring back for repair not only did they want to charge me over $150.00 to replace the stones but were also rude and aloof. Steer clear of...

I came in to sell some gold that I found and been holding onto for a bit. I was welcomed by Ziona who then introduced me to Alan. I had an amazing experience with them, they were both very helpful and were kind enough to let me sell this gold I just had around. Friendly environment, I will definitely be coming back to purchase jewelry. I noticed a variety of selection of jewelry that I would like to buy for myself. I definitely recommend selling your gold here if you have some laying around or just not wearing. I’ve already recommended few friends already to come here if they need to...

Honestly the best costumer service I have ever received. I had some old gold that was lying around the house and I wanted to sell it so I could buy some Christmas presents for my family. They literally gave me twice as much as every other jewelry shop I went to. The owner was super nice and the sales associates were so patient helping me find a present. They took great care of me and gave me a great discount. If you go in there you should ask for Zara, Anahita, or BB. I usually don't write reviews but you gotta give credit...