Starbucks — Restaurant in Tomball

Absolutely the worst Starbucks experience. I typically mobile order because of the logistics of this terrible location. Today was the last straw for that location. I placed a mobile order at 1028 this morning, pulled up at around 1040, was told they were still working on it which is fine. I asked for two pup cups at the drive through speaker for my two pups. There were about 5 cars ahead of me which I thought would be enough time to make two drinks (the same one with cold foam on one). I get to my turn at the window and got part of my order and the pup cups no labels on anything. I was asked if I had anything else in my order…I knew it was probably going end badly at that point…I said yes I had two drinks. I could tell there was no organization happening at that point because half of the people had no clue what was going on. I felt bad there was one person making drinks and plugging away. I could tell that he was just dealing with the fires in front of him. I got one of the drinks after about 5 minutes of waiting at the window. The manager came over to the person handing drinks out the window and I told her to apologize, hand me two gift cards, and asked me to pull to the front of their location and they would bring the drinks out. I waited and waited until 11am and then got out of my car went inside saw my drink on the counter unlabeled. I asked if this was my drink to which no one could answer me, they weren’t sure! Then one person says yes that’s his I told you that blah blah blah. Then the person that they told that to proceeded to ask me if I had parked out front….moral of the story…do not go to this Starbucks if you are wanting any type of normal experience. People are nice but clearly they need some process improvements in place. Zero communication amongst each other. Zero ownership of the issues at hand. Zero leadership. I have a ton of patience for service since I have worked in it most of my life. I get that things happen but when it’s consistently bad there’s really no excusing it. Luckily there is another location being built closer to me. I can’t wait until...

Consistently the worst Starbucks anywhere. I love Starbucks in general and frequent a lot of them regularly. Most specifically this one on Tomball Parkway in Tomball, the one on Kuykendahl in Tomball near Creekside, and the one on Kuykendahl in The Woodlands by Trader Joes. This one on Tomball Parkway always disappoints. The staff rarely look me in the eye in the drive through to say thank you or be friendly, this morning the girl who took my order in the drive through actually said "good to know" in response to my order... Not thank you please pull forward... Not my total.... She didn't even repeat my order back to me to make sure she got it right. During my order I asked her what kind of cheese was in the ham and cheese croissant, and her answer was actually "I don't know". She didn't offer to check or find out or anything! I specifically said I want the ham and cheese croissant that was like a bun sandwich and not the stuffed croissant, but of course I was given the stuffed croissant at the window. This is also Consistently the slowest drive thru line in any Starbucks I have ever been to. Its not uncommon to be in the drive thru for 15 minutes or more. So if I'm running short on time to be somewhere and only have 5 minutes I pass this Starbucks up! And go to another down the road. There have been several occasions over the last 4 years when I drove there only to find they were completely closed for "facility issues". The last time being just this last week... I think it was Saturday around 11:30 a.m. Once I went at 9 pm and they were already closed without explanation, even though their website and Google page clearly showed their hours of operation and they should have been open. I never have any of these issues at the other Starbucks locations. Especially the one on Kuykendahl in Tomball, they are always friendly, upbeat,...

Consistently disappointing — terrible service and watery drinks

This review is based on multiple visits to this Starbucks, not just a one-time experience. I’ve given this location several chances, but this last visit finally pushed me to write a review.

The drinks here are always watery and inconsistent, and the customer service is easily a 0/10. The baristas are rarely friendly or welcoming, and it feels like they don’t care about their customers at all.

On this particular visit, I placed a mobile order at 7:59 AM hoping it would save me time since mornings are usually busy. When I arrived, there were only two or three cars in the drive-thru — so I expected my order to be ready. Instead, I waited until 8:15 AM to actually receive my drinks, and only after I stood up and asked about them.

When I asked the barista if my order would be ready soon, she told me she was only doing drive-thru orders because she was the only one on bar. That was not true, and even if it was, the way she handled it was unacceptable. I asked, “So does that mean you’re not going to make my drink?” In a polite way which She replied, “If somebody wants to come help me, then we can get your order to you. But if not, there’s nothing I can do.”

That’s not an appropriate response to a paying customer who’s been waiting for over 10 minutes. Thankfully, her manager overheard and had someone make my drinks, but the entire interaction was unprofessional and frustrating.

I hate coming to this Starbucks, and the only reason I’ve gone back is because it’s the closest one to me — but after today, never again. Horrible experience from start to finish. Save yourself the trouble and go to...