BJ's Wholesale Club — Restaurant in Toms River

7/24/2022 - happy to report that HP has fixed the expiration date of the warranty to July 13, 2023.

7/14/2022--bought laptop at BJs. Noticed the warranty was 4 months short of a year by HP. Contacted HP on my Dashboard. Was told the laptop was built in March 2022 so expiration would be March 2023. Had to send them a photo of my purchase receipt. It will take 7 to 10 days to correct the warranty date. It should be July 13, 2023. HP said BJs should have taken care of the warranty date; however, they did not. So, had to go thru a whole process which HP handled flawlessly.

I love my BJ's Club but I do have one negative comment. Love the clothes but there is a problem when clothing items are marked down. Many times when you get to the checkout, the item will come up the regular price and not the reduced price. When you tell an associate, they take the item and try to look it up at the computer in the front of the checkouts. However, nine out of ten times, they can't find the item. So, they have to go to the clothing area and find the item, check the price, and then go thru the process of changing the price while I'm checking out. You stand there forever waiting for these updates. Apparently, the clothing items are either not in their computer or not price updated. Now, that's a problem especially since I am a regular customer. They need to work on this and fix the problems. I mentioned it to an associate today, and she said the BIG GUYS need to be told. Well, then tell them. I shouldn't have to do it. I told the associate, and the associate should bring the problem to the attention of the BIG GUYS to take action.

Was at BJ's today, 12/04. The woman who works up front, line assembly, needs to find a job which doesn't allow her to interact with customers. 2 items were not going down the conveyor belt. Asked her to check it out. She scanned one item and put it right in our cart. Then, she had to scan the second item as that would not roll down on the belt either. I asked her to check why the belt wasn't moving. Her response was, I just want to scan and move your items so you can pay and be done. I said I am a customer and she said "so what". Told her she needs retraining or get another job. 😏 Not the way to respond to a customer when the conveyor belt is not moving...

Vegetables and fruit are spoiling on the shelves, be my guest and look yourselves. Those that appear alright, spoil the next day once you bring them home. Even the potatoes are bad, they're green and start sprouting the moment I take them home. I had to stop buying fruits and vegetables from here altogether, so the membership is useless.

BJ website is a broken mess. I purchased groceries from another store, because even though it says you're already logged in, it requires you to login again. When that occurs, it randomly changes your location. I called customer service, got people overseas giving attitude and provided not one ounce of help. They didn't even acknowledge and report the issue.

They also refused to change the location for me or even reorder it for me. They instead told me to buy the groceries again and just wait a few days to get my money from from the other store.

They disabled the ability to cancel membership renewal online. You have to contact them or go to the store.

Don't bother with doing pickup, the employees have nasty attitudes, pick out horrible groceries, and even throw your crap around so it comes to you damaged. I did a return and made a complaint. They didn't do anything for me, just gave me excuses. Horrible manager who gave excuses for his workers instead of doing anything for me.

I've just about had it with this place, I cancelled my renewal. It wasn't ever this bad before, something changed. Maybe new management? Bad apples that ruined the bunch? I have no clue, I'm done. You lost a long time customer. I mean just look at all the one star reviews pouring in. That's a sign to start firing and start...

I have been using the BJ's in toms River for several years because of its proximity to my home. Over the past 6 to 8 months, the quality of the store has been on a downward trend. I received coupons 3 to 4 times per month and they are redundant. Many of the times the merchandise for the coupon is unavailable. Especially deceiving is the coupon for the pre-prepared foods. You mark it the chicken pot pie with all the others all the time and I am told it is not included, even though the weight falls under the guidelines of the coupon. Why does the keep on not indicate this product is not included. There is almost never enough help particularly on weekends, and that was a line 18 to 24 deep yesterday to have the checkout receipt checked. The customer asked a passing representative about this and the response was it's not my department or problem. I guess you don't need repeat customers. When my membership expires in July I will definitely not renew it. Even though Costco is 9 mi away, at the busiest moments I am out of the store with absolutely no difficulty. Finally the parking lot is always full of stray baskets, particularly on Windy days. If you have a new car this is a big concern. Good luck and keeping your customer base. And maybe doing a monthly brochure with instant savings is more prudent for the shopper as well. Sorry I don't have better things to say but quality and price reality are a big issue in today's market. ShopRite sales even exceed...