Cold Stone Creamery — Restaurant in Tooele

ONE Day after posting the below problem with this location, I had a representative in contact with me, assuring the problem would be fixed. It is never my intention to bring good people down, but simply calling a manager does not always cut it. And some of these owners have their entire lives running on the success of their store. Consider the problem resolved

I usually enjoy Coldstone! My family and I have gone quite a few times, as an evening treat. The lines can be out of control at times, but usually worth the wait!

Tonight was unfortunately a horrible exception!

We knew the store was closing at 10:00pm, we made a late run arriving at approximately 9:25. We arrived and ALL of the outside light were off, all the window lights were off, even the "Open" sign. We thought maybe the hours had changed, so we checked the hours on the door, which stated closing time at 10:00pm. We went inside and the staff appeared to be hiding in the back, all the chairs were on the tables, everything was tidied up for closing. We ordered the ice cream (two small bowls) and left. Only dirty dishes would have been the spoons and the cold slab. I DO WANT TO POINT OUT that she was not rude, but it was EXTREMELY obvious that she was NOT happy with our presence and the hour. I have worked in resteraunts, fast food and other customer service areas, and I can empathize with the employees wanting to close and the frustration of people coming in at closing time. But 30 minutes before close? As well as shutting the place down, making it appear closed is a bit much. This is simply not a good business practice.

If I was a manager or owner, I would be furious. We have decided that we will not be returning to this location. Our family does not get a lot of extras, and we work very hard for family treats. We can easily find many places that will gladly accept our money,...

I am DONE giving the Tooele location chances, this evening at 7:30pm I called in an order of an Everybodys Chocolate ice cream, when I arrived 45 minutes later after driving from Grantsville I was told that they were out of Chocolate Ice cream, how in the heck does an ice cream store run out of Chocolate ice cream for the second Saturday in a row? and why wouldn't you state that when I called in the order? I could make some guesses, maybe it's because there isn't any proper adult management at this location and the employees haven't been trained to pay attention to when product is getting low or looking at the number of customers that come in on the weekends so you know how much product to have on hand, god knows there are plenty of employees on staff each night, I see at least 3 at all times even though there is usually only 1 actually working, which should mean there is plenty of on hand staff to make the ice cream when it is low so that you can actually sale what you advertise, but then again that seems to be the last thing on these young teenagers minds they are to busy worrying about their fake finger nails getting dirty or flipping their hair around out of their face every 5 seconds as if it is a fashion show when actually being around food they should have their hair pulled back, after all the bad reviews you would think upper management would correct these issues that have been ongoing for quite sometime but it is clear by the employees actions that upper management tolerates this behavior and they must make so much money that losing one customer at a time is no big deal which is very sad when they could actually have some very loyal customers. Good luck Cold Stone if this is the way you condone running a business. I for one am done, I will spend my hard earned...

They really need to pay and treat their employees better. Every time I come here, they’re always understaffed. Every person working is doing several different jobs, yet I assure you they only get paid for one. Since they’re understaffed, the visit is always a long one. I’ve never been in and out, and there’s always a line. Today I noticed while standing in line that something reeks in the store. It smelled like maybe a drain or issue with the plumbing. It was a really gross smell and didn’t instill confidence in me that the place was clean. As I looked around, waiting, I noticed even more nasty things. The areas in the freezer around the ice cream they scoop looked like it hadn’t been thoroughly cleaned in a while. There was ice cream buildup that looked several days old. They also didn’t even bother putting the ice creams in their designated spots in accordance with the labels. The one young lady that was working mentioned she wasn’t feeling well, then coughed open mouth without covering her mouth over the ice cream and then disappeared, leaving the other employee to handle things by himself. If they paid better, they’d have more employees to cover shifts when others aren’t well. After seeing how dirty everything was and after seeing the employee cough like that, I really was debating just walking out and not ordering. I ended up getting ice cream anyway, and luckily it was delicious. I’ll certainly be hesitant about visiting in the future due to the experience I had there today. Cold stone...