Costa Vida Fresh Mexican Grill — Restaurant in Tooele

This letter was sent to Corporate on May 2, 2025. I have received no response. If you're looking to order catering, I would look elsewhere.

To Whom It May Concern:

I am writing tonight to express my deep disappointment and hurt caused by Costa Vida regarding our catering order for our Ballroom Banquet. For context, I have been a Ballroom mom for 6 years. I have attended many banquets in that time and this was the first year we decided to try catering. This was to be our final banquet as our baby is graduating this year. I hope you can imagine all the joy, excitement, anticipation, and sadness we are experiencing as parents. I have always been an active part in supporting our team, dedicating hundreds of hours over the years. So when Coach asked me to pick up the catering order she had placed a week earlier, which was scheduled to be ready at 5:30 pm last night, I was more than happy to. Our banquet was to start at 6 pm. Anxious to arrive on time, my husband and I arrived at Costa Vida at 5:20 pm. We were greeted by a cashier and I told her that I was there to pick up a catering order. She said o.k .and then moved toward the back, as if she was going to get the food. A few minutes later, she came back to the front and gestured to a man whom we assume was a manager. He informed us that they had just received the order 10 minutes before and that it would be another 15 to 20 minutes before the order was ready. He offered us two free drinks while we waited. About 30 minutes later, they began giving us containers of food to take to our car. My anxiety that we were going to be late to, and miss important parts of, our last banquet with our son began to grow. Bit by bit, we were brought containers of dressing, pico, salsa, lettuce, guacamole, beans, chicken, and sweet pork., etc. to put in our car. At about 6 pm, I sat down and cried. I was missing special awards [and recognitions]. Finally at 6:17 pm, more than 45 minutes after the order was supposed to be ready, we were handed the last of the containers and a sheet to sign saying that all the food we received was at temperature. Frankly, all of the food was probably at temperature when they gave it to us and told us to put it in our car. But as a lot of it sat for a half hour or more, it certainly wasn't at temperature anymore. I was more than done with the experience though, so I signed the paper and left. The manager did give us a couple of bags of chips and some queso for our trouble. I don't know who dropped the ball here. I don't know if it was a computer glitch, a bad corporate policy, neglect on the local staff's part, or what. All I know is that I missed a significant portion of a really important night for my son and myself. I can't get that back. Costa Vida needs to fix this problem and do better. Otherwise I'm taking my business elsewhere... I look forward to your...

The thing I love about Costa Vida is that it's pretty consistent from location to location. That being said, this particular location doesn't make their sauces at all spicy. I typically go with medium heat sauce--which in Logan and Farmington Station is enough to make me sniffle just a bit, but not overpowering. Here, I've only received spicy food once or twice out of a dozen or so visits. The only other complaint I have is that they don't offer as many drinks here. They don't have limeade or what they call agua fresca (watermelon flavored beverage) at the Tooele Costa Vida. They do have horchata, in addition to your standard array of fountain drinks, and a few drinks like Jarritos soda behind the counter.

Other than those two minor flaws, I have no real qualms about the Tooele Costa Vida. I believe several locations were recently remodeled including Logan for sure and possibly this one. Very clean. The food is fresh, the staff are friendly, and the prices are reasonably low for what you get. It's typically very filling. I can always finish my meals here, but my mom and sister often prefer to eat half and take the rest home, depending on what they order. Their pico de gallo is sometimes a little lackluster, but during my last visit I actually found it to be pretty tasty. Seemed quite fresh, though it isn't what I would call authentic by any means.

That extends to this chain on the whole. If you want authentic Mexican, you probably aren't going to want Costa Vida. But for delicious cafeteria Mexican made right in front of you, with minimal wait time, reasonable prices, fresh ingredients, and a bright, colorful ambiance, go here. You won't be...

5 Stars – Amazing Experience at Costa Vida!

If you're looking for fresh, flavorful, and high-quality Mexican food, Costa Vida is the place to go! From the moment you walk in, you're greeted with a vibrant, welcoming atmosphere. The staff are friendly and efficient, making the entire dining experience smooth and enjoyable.

I’ve been coming here for a while now, and every visit has been top-notch. Their signature sweet pork is absolutely delicious—tender, juicy, and perfectly seasoned. The variety of options for bowls, tacos, and quesadillas ensures there’s something for everyone, whether you’re craving something light or a hearty meal.

The freshness of the ingredients is what really sets Costa Vida apart. The salsas are bursting with flavor, the guacamole is always creamy and perfectly seasoned, and the tortillas are made fresh right in front of you. Plus, the portion sizes are generous, so you definitely get your money’s worth.

Not to mention, their daily specials and rewards program are great for regulars, making it easy to keep coming back for more!

I highly recommend Costa Vida to anyone in the mood for a tasty, satisfying meal with a fun, casual vibe. Keep up the great work, Costa Vida! I'll definitely be...