Dairy Queen (Treat) — Restaurant in Torrington

Typically come here atleast once a month when it's open, and almost never have a problem. Tonight, was different. We come here as a treat, and usually order 2 XL blizzards that I will separate out between my wife and I, and our 4 kids. We usually get 4 additional cups, and 4 additional spoons for the sake of it all looking the same (my son once complained that our cups look different than his when we just scooped some of the blizzard into a cup of ours). There was a new guy working there that I haven't seen before. I assume he is the owner. He told me that they would have to charge me 50 cents each, for the cups w/spoons. This is the first time I have been informed there was a charge, which fine, whatever. They tried giving me the clear plastic sundae cups, which doesn't look like a blizzard, so there is no point in me getting those ones. I asked to make sure I received the blizzard cups instead, and the guy who informed me that there was be a charge, then informed me "we normally don't give these ones out, but we will do it this time). This is clearly not true, as I always get the additional blizzard cups. They are charging me a total of $2, for 4 empty cups and spoons. I didn't get a spoon for one of the XL blizzards, so had to make due with a normal spoon (which aren't long enough). The total cost was $19.

Next time the kids ask about getting blizzards from DQ, I'll instead go down to the local grocery store, and buy a few quarts things of ice cream for much cheaper, and call it a night. Very...

With everything going on with this world right now, you just look to be around loving, caring, compassionate people and I feel like Mike and Oliva which are the two workers who made ice cream cups for my guys and I are exactly that! I work for a group home in Torrington and with the virus going around, my guys are a little older in age making them more susceptible to catching it. They have been really sad about not being able to go out to work due to said virus. (GOD bless them they are REALLY sad about not being able to work) I felt that If I could just take them for a ride it would bring their spirits up and along the way who doesnt love ice cream?! so I called this particular DQ and explained my situation regarding my elderly individuals that I work for and they were MORE than accommodating. When I arrived, Mike, Olivia, and I had a short convo about everything goin on how it must be very difficult to try and just stay inside. I went to pay for the ice cream cups and they wouldn't accept my guys' money for the ice cream. It melted my heart to know that they cared that much and thanked me for caring enough about my guys to wanna cheer up their spirits. That's what makes this world keep spinning! THANK YOU MIKE AND OLIVIA! My guys and I thenk you very much for caring. THey definitely enjoyed the ice cream as...

Update; some owners/mgrs claim to really care. They go over the top while a customer is present or the brass. Then there's the ones that have no knowledge of poor management. They never considered all the extra hours and work they put in. They never pay attention to the extra mile. That's because it comes naturally. It's not taught. No OJT it's just in their dna. The customers and employees at this Dairy queen are a fortunate bunch. Not only is the product excellent and produced in a really clean environment. They have an owner that just gets it. She cares. That effect is felt by all. So if you want to snack where the moral is always high. The treats are the same as the 1st one ever made. And you value clean stations. Stop in. This DQ is worth the ride. My apologies for my prior review, it was in haste. I failed to remember these are trying...