McDonald's — Restaurant in Town of Amherst

My experience began when I parked near the exit of the drive through. The main focus of my feedback is that, while by no means solely a problem at this location, whomever horribly failed architectural school and was hired to handle these location redesigns and decided there should be a door at many locations close to where cars exit the property in a busier area of town should be slapped with a salmon. I was almost hit by a Karen advancing while looking at God knows what through her side mirror.

I then placed an order at the kiosks, them a pretty good idea in theory. It showed my order number for a split second and then never printed a receipt, but made no indication of a jam or being out of paper to myself or any staff, yet another great system in its lack of being meaningfully networked to the store at large, say, to indicate one's out of paper. Thankfully someone swiping my order was the least of my concerns.

I saw what was clearly a manager, mentioned my order number, and then that it was out of paper. He says okay, but not before cutting me off before making the last point. I've been outside before, brother, I know a lot of customers act like they haven't, but certainly didn't expect my order to be ready in the 33 seconds that had elapsed.

I then wait for only a minute or two for all of my food, a combo meal and a sundae, zero complaints there. That left my drink which two different employees needed to be told (and nearly another five minutes elapsing) before it was brought out.

I worked in this business another life ago; While where I worked had buzzers (rather than calling order numbers out) each customer held onto until it was ready, the point remains that when an order is called out as up or ready, that implies "in totality" and usually the drinks are handled first.

Oh, and while I'm hardly in the camp of thinking a job like this should require employees to show up dressed and otherwise presenting like they're selling Lexuses at the dealership up the road, nothing bad would come of management maybe explaining how a couple male employees are to keep a beard if entering and exiting back of house with any regularity, and maybe that getting a haircut every presidential election or two never hurts either.

I have to drive past or very near like three mom and pop restaurants to patronize this place and won't be anymore.

I look forward to the combo meal voucher I can throw in my regiftables...

This McDonald's is an object lesson in the value of having a night manager on staff. I am a GrubHub delivery driver who often works late nights when the only open restaurants are fast food, and the bane of my existence are slow drive-thru lines. Time is money in my line of work, and these aren't exactly orders that pay out a lot to begin with, so when I am slowed down, it hits me right in the pocketbook. But I was at this McDonald's just a few minutes ago, and it was more crowded than I've seen any McDonald's in my life, at any hour of the day. (It's near a large university campus.) First of all, the drive-thru line wasn't even a factor because they actually had the lobby open at 12:30 at night, which you basically never see, and second of all, the people in the kitchen were actually hustling, getting people in and out pretty quickly, which you also never see anymore, especially late at night. Kudos to the manager who was hustling right alongside her employees. It's clear that this is a well run restaurant. I also like the fact that they have clearly visible electric outlets in the dining room seating area for when you need to charge your phone (another necessity in my...

EXTREMELY IMPORTANT* LIKE OR UPVOTE THIS REVIEW IF YOU AGREE This McDonald’s is highly suspected to steal your credit card information when you swipe. There is this scam going on where people at fast food customer service, take a debit card, and swipe it twice. The first time in their payment system and the second time to record your cards information, when I handed my card I made a 1 dollar and 8 cent purchase with my debit card, the first purchase I made in a while, the lady took a long time with my card, and it was way longer then normal and I was suspicious as I saw a lot of movement with my card and that’s when I really started to get suspicious I noticed she glanced back and walked to scan my card at the front window and I got confused why she was walking around with my card so much. This purchase was on januarary 11th 2025 at around 11-1:00 PM, 5 hours later my account automatically deactivated itself because of 3 suspicious attempts of buying things from Walmart.com that costed #1 180$, #2 90$ and #3 110$ all done within the same timeframe. My mind instantly shot into the drive through I went to McDonald’s the...