Saigon Bangkok Restaurant — Restaurant in Town of Amherst

Our senior invited two of us to celebrate the last semester of the medical school. We have had dinners at the our favourite Williamsville location more than 20 times. And just on 1/16, we had a humiliating experience from a possibly new recruit male server. Our senior preordered a few dishes to surprise us, and took care of the bill and because it was a snow day, we thought of ordering more food to take home. Our usual veg tempura’s were oozing out oil, and sizzler’s were not served as sizzler’s. When we showed our concern to our server, he shrugged his shoulders and said may be the ‘chef is in rush’. We ignored and focused on our rest of the food as it had to be celebration. Then, a different server brought us bills, and I personally rounded it off, and didn’t feel to tip. Being myself a service provider, I expected he will ask for a feedback. But, strangely, he came in asking for 15-20% tip with an agitation and insulted us. When my friend went to him to share why we didn’t tip, he started yelling and pointing finger at me that I just rounded off. We tried to explain we’re not new, and it’s not usual, but his body language was very intimidating and aggressive. Frankly, it was highly unprofessional of him. After trying so hard to not leave with a sad experience, we had to leave. Definitely, the chef has changed, and the servers too. He is absolutely not a good fit for service and hospitality. I’m not sure if my review will be deleted, but the management should consider this for sure.

Unfortunately, the response too is so unprofessional with an email id that is non-valid. I’m very confident that in all my past dine-in experiences, I’ve tipped adequately, even 50% at times. People come to restaurants to have good experience, and servers add that to families, and that’s when tip etiquette comes into role, not when they take out their aggression out of unrealistic expectation for a bad service, and make us feel intimidated.

I would have appreciated if he would have reciprocated the same respect I had for him when he put the blame on the chef, and we ignored his rude behaviour. There is no compensation to disrespect, and the misbehaviour I received that day, except I can save a few people from getting insulted. Necessitating tips make the customer guilty of a bad service and not the servers. Dear Management, I wish you teach him the etiquette’s and value for a good service, rather than letting good customer go. This proves the non-ethical environment further. I’m happy for the good servers I had are...

Don't eat here. We went inside and it was dark and dingy. But what was truly off putting was the smell. It was a combo of mould and bleach. It smelled like dirty dishrags. Against what should have been common sense, we asked to sit outside anyhow. The waiter (male) was pleasant and friendly and took our order and gave us accurate info as to portion sizes etc. When the food came out, we ate and it was mostly competent though lacking some flavour. For reference, I have eaten Thai food in Toronto, Bankok, and have eaten at many Vietnamese friends' homes.

When my 10 year old complained of the texture and taste of her wonton soup, we thought she was being picky and asked to replace it. The (female) waitress, looked stunned as if no one had ever asked her before and very impolitely told us she would bring a different soup we had to order (and pay for), but would not remove this one (barely sampled) from the bill. We said no problem, and I made a mental note to deduct it from her tip. In fact, we had not even asked for that, she just went there. I have never been to a restaurant like that. Though sometimes there can be quibbling at the end, she was instead quite sure to bring it up, straightaway. Maybe race had something to do with it?

The "replacement" Tom Yum was not much better, and tasted like a can of light tomatoes with a lemon thrown in. I then decided to try the wonton soup, and sure enough, I was able to confirm the awful texture, and taste. i wonder if it had gone bad or they were serving from the previous day's leftovers? The crunchy veggie spring roll appetizers are anemic in portion -not price, and just as easily have come from a frozen package (actually frozen would have contained less oil, and tasted better).

The beef pad thai was okay, though short on meat, and I've had much better at a third of the price from trucks. The fried rice was competent -but just that- and I can make better at home.

The only positive thing I could say is that when I asked for hot sauce, they brought out a selection of three, all of which tasted different and were good.

Shameful, given I'd spent over $100 on lunch and had ordered many other dishes.

Well, remedy is no return visit and move on to...

I’ve always came in here for lunch often. But the way I was treated three days before Christmas really made me upset. My friend and I came in around dinner hours and of course there was no host standing at the front as Always, and we usually always sit ourselves. So we go in the back to one of the booths that I usually sit in when I usually come And for some reason the workers started looking at us like we were crazy, like it was some sort of issue! Yet they Still didn’t say anything! So about five minutes later A young Caucasian girl named Bri, Came up to us At the booth And said, you can’t sit here because it’s already reserved, and put a tiny reserved metal piece on the table where we sat! Mind you There was a Caucasian couple sitting next to us That started looking strange at us as well! So I said OK, but normally we always walk in and sit wherever we want so I was unaware that it was reserved because there was nothing that stating reserved on the table And there’s other people that’s sitting in the same area! So she was real blunt and nasty and said yeah I’m sorry you can’t sit here! But you can sit at a table! The whole situation seemed extremely racist might I add, We were the only two black women sitting in the entire packed restaurant! So then more people kept coming in and a lot of others kept leaving out, including the Caucasian couple that sat next to us in the booth who also left. And we were in there for An hour and a half, And no one sat at that booth The entire time we were there! So I was extremely upset about the attitude, the hostess Gave To us, especially when we are constantly there! I never even seen that young lady in there before, So I'm guessing since it was a bit more busy, They had different workers in There for the holidays! The way we were treated and moved and had the entire restaurant watching us and looking at what was transpiring really Made my best friend and I not want to come in there after that! I honestly feel like the hostess and some of the other workers need better Training because the way we Were talked to And had to move for no reason really just doesn’t sit well with us, especially when nobody came in to the supposedly...