Tops Friendly Markets — Local services in Town of Amherst

#TopsMarkets - the most awful customer service and food being provided at the Maple and Transit Rd location. Apparently 3 slices out of 24 slices equals to 1/3 of the pizza being without meat. #TopsMarketFails I picked up the breakfast pizza this morning at the Maple and Transit Road location. And boy, was I disappointed. When Maureen had taken down the order she said it was a sheet pizza with 24 large pieces. I requested that we have at least 6 slices with no meat (bacon) as I had people who didn't eat bacon due to religious reasons. She confirmed and said it would be 1/3 no meat (8 pieces) and 2/3 with meat (16 pieces).

As you can see in the picture she managed to give only 3 slices with no bacon instead of 8 slices. Plus not sure what happened that the pizza was dark brown and almost burnt in spots.

Not having enough meatless pizza slices left me no other option but to pick up egg n cheese sandwiches for the 4 team members who don't eat bacon.

It seems that the DELI team at the TOPS is clueless and doesn't really care what they make/sell at their store. When someone specifies the number of meatless pieces and explains it is due to religious reasons; why would that not be honored? Why and how can TOPS keep making the same errors over and over again ? Why is there an apology for the errors they make ?

I am deeply saddened by the callous and casual behavior and awful customer service at TOPS. After having spent $50 on the pizza and bagels + cream cheese I feel I have been cheated out of not only good customer service but also good ,nutritious food .

This whole incident has left such a bad taste in my mouth, that I never want to go to TOPS as I am not sure of the service or quality of food I would get even when I...

This location employs a few very unpleasant persons. It's frustrating to have to choose which cashier line to go thru knowing you will receive an attitude from these cashiers. I look at their name tag so i may appropriately say hello and maybe brighten their day by chatting while scanning my items. That's what i was taught along with manners as a child. People these days donot interact as i expect and should. Im in that particular Tops market almost daily due to shopping for my patient that lives nearby. Yesterday the deli worker was downright nasty and acted as tho i were ruining his day. He interrupted me when i was asking him a question. Kept saying i dont understand what you want. I merely asked how much the whole liverwurst package weighed. Proprietors dont seem to care how their customers are treated. One other day i wanted to purchase. Some herbs freshly grown...altho they were droopy. So i found a produce worker and asked why the soil in the item was rock hard and dry, doesn't anyone take care of the herbs? He looked at me with a frown and just walked away. I go to the pharmacy and i stand there longer than anyone should. No one says ill be with you in a moment. (No manners!!!)...if they hate their jobs being the reason theyre all like this....then get a job they like...we all have bad days but if i were an owner or manager of a business, i would train my employees to be polite and helpful and treat everyone with kindness as im sure they would like themselves. This is an every day occurrance. Im tired of it. But im stuck shlpping there...

I buy candy in bulk here all the time and never had a problem until today. I was trying to buy only 1 piece of candy from the bulk section.. they usually charge me 5 cents or something like that. The kid at the register said it was too light to weigh and wasnt picking it up so I told her yeah that happens sometimes but it normally comes out to about 5 cents. She gets her manager who looks about 18 years old and he tells me he cant do anything about it and that I'm not allowed to buy just 1 piece of candy...are you serious?? I told him I come here all the time and that's ridiculous and that they charge me about 5 cents...he says that's not allowed at all and basically too bad for me. So I just left and went to a different tops where behold. They sold me my one piece of candy and it was 5 cents...smh...I'm never coming to this tops again if this who they make their managers and this is how he thinks you solve problems. He basically told me to go eff myself without actually saying it. And the attitude on top of it was nasty. And when I said wow alright. Thanks anyways then and left, I could hear them talking about me as I was walking away. Jeesh. Seriously bad business. Going to do all my grocery shopping at a different store now. This one needs serious help in management. It's sad really...no offense to kids out there that do a good job, but there needs to be adult managers working at this store. Not kids that dont have the life experience or life skills to handle simple problems and know how to treat people kindly and...