Neat — Restaurant in Town of Clarence

From the moment we stepped into Neat, we were enveloped in an ambiance that promised a memorable evening, and Cassidy, our server, delivered beyond our wildest expectations. Cassidy greeted us with a warm, genuine smile that immediately made us feel welcome. Her knowledge of the menu was impressive, and her passion for the dishes was infectious. She took the time to understand our preferences and made recommendations that perfectly suited our tastes. Each suggestion she made was spot-on, enhancing our dining experience with flavors and pairings that were simply divine.

What truly set Cassidy apart was her attention to detail and her intuitive ability to anticipate our needs. She was always present at just the right moments, ensuring our glasses were never empty and our table was impeccably maintained, yet she did so with a grace that never felt intrusive. Her timing was impeccable, and her presence added a personal touch that made us feel like the most important guests in the restaurant.

Cassidy's enthusiasm and love for her work were evident in every interaction. She shared stories about the dishes and the chef's inspirations, which added a delightful layer of depth to our meal. Her genuine interest in our enjoyment and satisfaction was palpable, and it elevated our experience to something truly special.

In a world where exceptional service can sometimes be hard to come by, Cassidy stands out as a shining example of what it means to go above and beyond. Her extraordinary service transformed our evening at Neat into a celebration of culinary art and genuine hospitality. We left the restaurant not only satisfied by the delicious food but also touched by the warmth and professionalism Cassidy brought to our table.

Thank you, Cassidy, for making our night at Neat an unforgettable one. We can't wait to return and hope to be lucky enough to experience your extraordinary...

We decided to come check this place out on a whim because the food looked really good online and when we arrived I realised the place looked VERY familiar. No wonder it looked so good. Its owned by the same people that own and run Vice in downtown buffalo which is one of my favorite places. I took 3 of my kids and one of our friends out for a little much needed fun and relaxing night out. We got SO much food. We really tried a little of everything. We ordered mostly a bunch of appetizers for everyone to share. Some seared tuna, chicken wings, grilled cheese and fries, huge meatballs in a marinara/red spaghetti sauce, Brussels sprouts in balsamic vinegar glaze, a hamburger, asparagus in a balsamic vinegar glaze, a flatbread margarita pizza, and 2 bowls of a really good short rib stew/soup that is served with some delicious bread/naan and served in these cast iron cauldron type bowls. The food was phenomenal. The service was amazing. The ambiance is really nice. There are some really spacious booth tables for bigger parties, as well as smaller tables, and outdoor patio dining that overlooks a cute man made pond with a fountain and some koi fish. Definitely come check this place out. You won't be disappointed!

The only complaint that one of the kiddos had (my 7 year old) was that the grilled cheese was a little bit too crispy/charred for their liking but she spoke up about it when the owner (or manager?) came over and they brought her a new one out plus comped the item. I found the place to be pretty affordable for what we got. We ordered a lot of food and had plenty leftovers to take home to dad and our youngest kid who didnt come with us. We spent a little over 100 bucks before the tip but of course we didn't get alcoholic drinks which would have made the bill a lot more expensive. This place also rents out liquor lockers like the downtown...

We didn't have the greatest experience here. My husband who is a bit of a Scotch connoisseur, asked for a double shot of a barrel strength type of bourbon and specifically asked for no ice, and he received his drink with ice. Our server who was sweet (but extremely busy tending to other patrons) returned the drink to the bar and came back a few minutes later with what appeared to be a new drink in a different cup, but clearly due to the residue film at the top of the drink, you can tell that the ice 🧊 was simply removed from the previous drink and that the bourbon was poured into a new glass. We both put our finger in the drink and it was ice cold which bourbon shouldn't be. It should be room temperature to enjoy the original flavor. We also shared appetizers which were good (burata & crispy Brussel sprouts) and another server brought both plates out and I asked for smaller plates so that my husband and I could share and she said sure and never came back with plates. The table of 4 across from us that hadn't received any food yet, she brought out 4 small plates for them. Granted she wasn't our original server, but the least she could have done was informed our server of our request. After those 2 incidents we both were just turned off and decided not to order an entree, paid our bill (which took another 20 mins to get because of how busy are server was with far too many tables to handle) and we left. We are from Toronto, Canada and come to Buffalo often and have always wanted to check out N|eat but were disappointed in especially the service 😞. Customer is usually always right. If we are paying $15 for 2 ounces of alcohol, get the order right the first time and if not, correct it by making a new order altogether and not by altering the wrong order to remove the ice. Not...