Starbucks — Restaurant in Town of Amherst

I went to this location today and honestly I was extremely disappointed. I ordered potato egg bites at the drive thru, I get up to the window and they tell me they don’t have them. Totally fine, I order a double smoked bacon sandwich with no egg. I immediately hear the person at espresso bar making fun of me and complaining about it, saying why would I order a sandwich with no egg when I was ordering egg bites in the first place. I worked at Starbucks for a year and a half, if i EVER talked about a customer like that while they were still at the drive thru window I would have my head chewed off. Disrespecting a customer when they can hear everything you’re saying is absolutely ridiculous. There also wasn’t even anyone else in the drive thru so it wasn’t like I was holding the line up. Truly...

I go to this location pretty frequently. I picked up my drink right after I got the notification that it was ready. Typically I don’t have any issues and my drinks always taste amazing, but a couple times I’ve had the issue of not filling the cup. Yes, I got cold foam and I understand it can deflate a little bit, but you can see a cold foam layer. Take that layer out and there’s a quarter of the drink not filled up. With the amount I’m paying for my drinks, I expect to get a drink that’s mostly filled up. I can go to another coffee place that will fill up my cup because this is ridiculous.

Update: After reaching out to customer service. They assisted me promptly and fixed the issue. I appreciate their respect and assistance to my comment. Customer service...

Walked in the door at 7:30. The sign out front said closing at 8:00. An employee was mopping the floor as we walked in, so we confirmed with them that the store was still open. Ok. The mopping employee met us behind the counter and asked for our order. We just wanted regular coffee, nothing fancy. We asked if they had Sumatra already brewed or is it a grind per cup deal. They said it’s grind per cup. Ok, great. Before we could give our order, another employee who had been tidying up behind the counter says,” the coffee machine is not running anymore.” Um what? This is a coffee shop. If you were shorthanded, I totally get it. You reserve the right to close early. I guess. but don’t let us in the store if you’re not prepared to pour us a simple...